Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffaney Tetteh

Raleigh,NC

Summary

Methodical Quality Assurance Administrator known for high productivity and efficient task completion. Possess specialized skills in process improvement, risk management, Human Resources and regulatory compliance which facilitate operational excellence. Excel at communication, teamwork, and problem-solving to ensure quality standards are consistently met or exceeded.

Overview

14
14
years of professional experience

Work History

Senior Quality Assurance Administrator

Wellsfargo Dealer Services
Raleigh, NC
01.2011 - Current
  • Gained experience in both control procedures and quantitative assessments.
  • Enhanced risk management and compliance capabilities through process improvements.
  • Identified and evaluated trends, isolated root causes, and provided swift resolutions.
  • Performed root cause analysis to enhance data-driven process improvements.
  • Demonstrated strategic thinking to achieve business objectives.
  • Ensured work accuracy and efficiency according to state and federal government guidelines.
  • Directed staff through daily workflow processes and resolved escalated issues.

Cashier

Wegmans
Raleigh, NC
07.2021 - Current
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Processed customer payments quickly and returned exact change and receipts.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Resolved customer complaints professionally in accordance with company policy.
  • Ensured compliance with all safety regulations within the store environment.

Education

Associate of Arts - Healthcare Administration

University of Phoenix
Tempe, AZ
07-2011

Certificate - Human Resources Professional

Coursera

Skills

  • Validation testing
  • Customer focus
  • Quality assurance experience
  • Regulatory compliance
  • Analytical problem solving
  • Trend analysis
  • Human resource management
  • Risk analysis and mitigation
  • Personnel training
  • Continuous improvement

Timeline

Cashier

Wegmans
07.2021 - Current

Senior Quality Assurance Administrator

Wellsfargo Dealer Services
01.2011 - Current

Associate of Arts - Healthcare Administration

University of Phoenix

Certificate - Human Resources Professional

Coursera
Tiffaney Tetteh