TIFFANEY TETTEH
Raleigh,NC
Summary
With 25 years of experience in healthcare and banking, I bring efficiency and professionalism to any organization. My strength lies in influencing, motivating, and encouraging strong positive behavior and work ethics in the workplace, driving the success of both the organization and its staff. I am resourceful and detail-oriented, excelling in researching and analyzing data. As a proven motivator, I engage employees and coach them to higher levels of performance through development training and public speaking. I have also mentored staff through various changes, implementing new training programs to ensure their success. Additionally, I am a confident and creative problem-solver, adept at working with process flows and the software technology necessary to support office environments.
Overview
15
15
years of professional experience
Work History
Senior Team Lead Quality Assurance Administrator
Wells Fargo
01.2011 - Current
- Experience conducting control & quality testing
- Control and script/methodology writing experience
- Strong risk management and compliance experience
- Ability to develop improvement processes and implementation strategies to ensure business continuity/contingency plans
- Ability to identify and evaluate trends, isolate root cause, and provide swift/thorough resolution
- Experience conducting root cause analysis for data-driven process-related improvements
- Ability to think strategically, implement, and deliver business objectives
- Excellent verbal, written, and interpersonal communication skill
- Responsible for conducting audits for different lines of business and ensuring work by staff is efficient and accurate according to standards and guidelines of banking by state and federal government
- Guiding staff through workflow process and workflow of the day
- Responsible for handling escalated issues for staff and higher management to resolve and resolute
Cashier/Food Servicing Cook
Wegmans
01.2021 - 10.2025
- Front end cashier assisted with checking customers out by scanning products and answering questions regarding, products, locations, and sales
- Balanced daily accounts of cashier tills and revenue coming in daily
- Cash handling of 80,000+ a day
- Prepared customers food order that was placed online or in person
- Ensured that food abided by all health code regulations, with storage temperature and rotation
- Recorded all food as shrink that needed to be discarded by a certain time according to health codes
Education
Associate degree - healthcare administration
Skills
- Researching and analyzing data
- Development Training
- Performance management
- Public presenting
- Creative problem solving
- Building credibility
- Maintaining good communications
- Detail oriented
- Managing large volumes of information
- Deadline driven
- Healthcare Business Management
Timeline
Cashier/Food Servicing Cook
Wegmans
01.2021 - 10.2025
Senior Team Lead Quality Assurance Administrator
Wells Fargo
01.2011 - Current
Associate degree - healthcare administration
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