Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tiffani Armstrong

Mobile,AL

Summary

An analytical professional equipped with technical expertise and critical thinking abilities, excelling in data-centric settings. Approaches challenges with a positive attitude and determination to succeed. Performs exceptionally well independently or in team settings, consistently surpassing expectations.

Overview

8
8
years of professional experience

Work History

Shift Leader

McDonald's Fast Food Restaurant
Mobile, AL
09.2019 - 08.2023
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly and professionally.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Inspected food preparation areas to ensure proper sanitation standards were met at all times.
  • Confirmed accuracy of daily sales reports before submitting them to management for review.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.
  • Adhered to all health code regulations while preparing food items for customers.
  • Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled escalated customer concerns and emergencies in absence of manager or supervisor.
  • Delegated tasks to employees and monitored activities and task completion.
  • Checked orders for quality and completeness.
  • Coached team members to increase productivity and reduce workplace accidents.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Upheld company standards and compliance requirements for operations.
  • Assisted general manager with operations game plan and company initiatives implementation.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Managed inventory levels and placed orders to ensure product availability and minimize waste.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Trained new employees on company policies, operational procedures, and customer service standards.

Assistant Manager

Jimmy John's Gourmet Sandwiches
Mobile, AL
08.2016 - 07.2019
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Developed a system for tracking inventory and ordering supplies as needed.
  • Ensured compliance with safety regulations and company policies.
  • Managed customer service inquiries and complaints in a timely manner.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Crew Member/MIT

ELM-Zaxby's
Mobile, AL
06.2015 - 08.2017
  • Educated customers on menu items, product ingredients and nutritional values.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Restocked kitchen supplies including food products and utensils.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Greeted customers upon arrival, provided menus and answered questions regarding menu items.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Informed customers about daily specials in an engaging manner.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Served food quickly for positive guest experiences.
  • Interacted pleasantly with guests to deliver quality customer service.

Education

High School Diploma -

Baker High School
Mobile, AL
05-2015

Skills

  • Customer Service Management
  • Drawer Assignments
  • Shift checklists
  • Diplomatic and Fair
  • Inventory Counts
  • Issue Resolution
  • Staff Supervision
  • Policy Enforcement
  • Role Modeling
  • Team motivation
  • Professional Appearance
  • Decision-making capabilities
  • Safety processes and procedures
  • Strong verbal and written communication
  • Sales and Upselling
  • Team Leadership
  • Motivational Leadership
  • Creative Problem-Solving
  • Conflict Resolution
  • Training Assistance
  • Rules Enforcement
  • Employee Attendance Monitoring
  • Cash Handling
  • Shift Paperwork Completion
  • Staff Training and Development
  • Assigning Work
  • Client Service
  • Policy and Procedure Enforcement
  • Positive Attitude

Languages

English
Professional

Timeline

Shift Leader

McDonald's Fast Food Restaurant
09.2019 - 08.2023

Assistant Manager

Jimmy John's Gourmet Sandwiches
08.2016 - 07.2019

Crew Member/MIT

ELM-Zaxby's
06.2015 - 08.2017

High School Diploma -

Baker High School

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Tiffani Armstrong