Tiffani Armstrong
Mobile,AL
Summary
An analytical professional equipped with technical expertise and critical thinking abilities, excelling in data-centric settings. Approaches challenges with a positive attitude and determination to succeed. Performs exceptionally well independently or in team settings, consistently surpassing expectations.
Overview
8
8
years of professional experience
Work History
Shift Leader
McDonald's Fast Food Restaurant
Mobile , AL
2019.09 - 2023.08
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Adhered to all health code regulations while preparing food items for customers.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, floors., in order to maintain a safe and sanitary environment for customers and staff alike.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Delegated tasks to employees and monitored activities and task completion.
- Checked orders for quality and completeness.
- Coached team members to increase productivity and reduce workplace accidents.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Upheld company standards and compliance requirements for operations.
- Assisted general manager with operations game plan and company initiatives implementation.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Managed inventory levels and placed orders to ensure product availability and minimize waste.
- Utilized POS systems efficiently for order processing and inventory management.
- Trained new employees on company policies, operational procedures, and customer service standards.
Assistant Manager
Jimmy John's Gourmet Sandwiches
Mobile , AL
2016.08 - 2019.07
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Crew Member/MIT
ELM-Zaxby's
Mobile , AL
2015.06 - 2017.08
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Adhered to health department regulations regarding food handling procedures.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Informed customers about daily specials in an engaging manner.
- Answered phone calls promptly to provide accurate information about menu items or prices.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Served food quickly for positive guest experiences.
- Interacted pleasantly with guests to deliver quality customer service.
Education
High School Diploma -
Baker High School
Mobile, AL2015-05
Skills
- Customer Service Management
- Drawer Assignments
- Shift checklists
- Diplomatic and Fair
- Inventory Counts
- Issue Resolution
- Staff Supervision
- Policy Enforcement
- Role Modeling
- Team motivation
- Professional Appearance
- Decision-making capabilities
- Safety processes and procedures
- Strong verbal and written communication
- Sales and Upselling
- Team Leadership
- Motivational Leadership
- Creative Problem-Solving
- Conflict Resolution
- Training Assistance
- Rules Enforcement
- Employee Attendance Monitoring
- Cash Handling
- Shift Paperwork Completion
- Staff Training and Development
- Assigning Work
- Client Service
- Policy and Procedure Enforcement
- Positive Attitude
Languages
English
Professional
Timeline
Shift Leader
McDonald's Fast Food Restaurant
2019.09 - 2023.08
Assistant Manager
Jimmy John's Gourmet Sandwiches
2016.08 - 2019.07
Crew Member/MIT
ELM-Zaxby's
2015.06 - 2017.08
High School Diploma -
Baker High School
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