Experienced and adaptable Human Resources professional with strong multitasking and communication skills. Over 10 years of expertise in Recruitment, Employee Relations, and numerous HR Administrative duties. Proven ability to analyze complex HR issues, implement efficient processes, and provide consultative services to diverse stakeholders. Strong communicator and strategic partner committed to fostering a collaborative, diverse, and results driven work environment.
· Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
· Performed investigation on claims to determine liability and company exposures to make prudent liability decisions.
· Monitored medical claims to determine reasonable necessity to protect the company from unrelated exposures.
· Consulted with eyewitnesses, law enforcement, medical professionals and legal counsel to provide proper liability decisions.
· Strategically negotiated with fellow adjusters to provide fair, prudent decisions to policyholders and claimants.