Tiffani Becker
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Small Business Owner, Independent Salesperson
Mary Kay Cosmetics
03.2017 - 09.2018
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Data entry.
- Inventory control.
- Ordering and purchasing merchandise.
Collections Specialist
Accountemps/ Vonage
08.2008 - 03.2009
- Collected payments on overdue accounts
- Called customers to remind them that their payments were past-due
- Inputted data on spreadsheets.
Appointment Setter
Metro Marketing
01.2007 - 01.2008
- Heavy phones, follow-up, and data entry
- Make, Rescheduling, and confirming appointments for the chiropractors across the country
- Customer service.
Assistant Manager
Blockbuster
05.2001 - 10.2002
- Directed and supervised employees engage in sales
- Kept records of purchases, sales, and inventory received and recorded data into computer
- Promptly handled an average of 80 customer inquiries and complaints per day with a high customer satisfaction rate
- Greeted customers as they entered the store, and immediately helped them with finding products
- Stayed up to date on new program offerings, and proactively made recommendations to customers based on their interests
- Kept records of customer interactions and transactions
- Counted money in cash drawers at the beginning of shifts
- Monitored sales activities to ensure that customers receive quality service
- Resolved customers' service or billing complaints.
Education
Graphic Arts -
Ocean County Vocational Technical School
Brick Township, NJ01.2001
Lacey High School
Lanoka Harbor, NJ01.2000
Skills
- Inbound and Outbound Phone Call Center Experience
- High-Volume Call Environments
- Call Center Customer Service and Support
- Telephone Etiquette
- Active Listening Abilities
- Pleasant Telephone Demeanor
- Understanding Customer Needs
- Conflict Resolution and Problem Solving
- Appointment Scheduling
- Data Gathering and Entry
- Time Management
- Teamwork
- Microsoft Word
- Microsoft Office
Timeline
Small Business Owner, Independent Salesperson
Mary Kay Cosmetics
03.2017 - 09.2018
Collections Specialist
Accountemps/ Vonage
08.2008 - 03.2009
Appointment Setter
Metro Marketing
01.2007 - 01.2008
Assistant Manager
Blockbuster
05.2001 - 10.2002
Graphic Arts -
Ocean County Vocational Technical School
Lacey High School
Similar Profiles
Maureen JirikowicMaureen Jirikowic
Sales Director at Mary Kay CosmeticsSales Director at Mary Kay Cosmetics
Gaylia DzierzanowskiGaylia Dzierzanowski
Independent Beauty Consultant at Mary Kay CosmeticsIndependent Beauty Consultant at Mary Kay Cosmetics
Sasha GraySasha Gray
Sales Representative at Mary Kay CosmeticsSales Representative at Mary Kay Cosmetics
ErinKate MitchellErinKate Mitchell
Sales Consultant at Mary Kay CosmeticsSales Consultant at Mary Kay Cosmetics
Jesus David Garcia ValenzuelaJesus David Garcia Valenzuela
Small Business Owner / Independent Trader at Self-EmployedSmall Business Owner / Independent Trader at Self-Employed