Tiffani Becker
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Small Business Owner, Independent Salesperson
Mary Kay Cosmetics
2017.03 - 2018.09
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Data entry.
- Inventory control.
- Ordering and purchasing merchandise.
Collections Specialist
Accountemps/ Vonage
2008.08 - 2009.03
- Collected payments on overdue accounts
- Called customers to remind them that their payments were past-due
- Inputted data on spreadsheets.
Appointment Setter
Metro Marketing
2007.01 - 2008.01
- Heavy phones, follow-up, and data entry
- Make, Rescheduling, and confirming appointments for the chiropractors across the country
- Customer service.
Assistant Manager
Blockbuster
2001.05 - 2002.10
- Directed and supervised employees engage in sales
- Kept records of purchases, sales, and inventory received and recorded data into computer
- Promptly handled an average of 80 customer inquiries and complaints per day with a high customer satisfaction rate
- Greeted customers as they entered the store, and immediately helped them with finding products
- Stayed up to date on new program offerings, and proactively made recommendations to customers based on their interests
- Kept records of customer interactions and transactions
- Counted money in cash drawers at the beginning of shifts
- Monitored sales activities to ensure that customers receive quality service
- Resolved customers' service or billing complaints.
Education
Graphic Arts -
Ocean County Vocational Technical School
Brick Township, NJ01.2001
Lacey High School
Lanoka Harbor, NJ01.2000
Skills
- Inbound and Outbound Phone Call Center Experience
- High-Volume Call Environments
- Call Center Customer Service and Support
- Telephone Etiquette
- Active Listening Abilities
- Pleasant Telephone Demeanor
- Understanding Customer Needs
- Conflict Resolution and Problem Solving
- Appointment Scheduling
- Data Gathering and Entry
- Time Management
- Teamwork
- Microsoft Word
- Microsoft Office
Timeline
Small Business Owner, Independent Salesperson
Mary Kay Cosmetics
2017.03 - 2018.09
Collections Specialist
Accountemps/ Vonage
2008.08 - 2009.03
Appointment Setter
Metro Marketing
2007.01 - 2008.01
Assistant Manager
Blockbuster
2001.05 - 2002.10
Graphic Arts -
Ocean County Vocational Technical School
Lacey High School
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