Technically astute, analysis driven and customer-centric professional with comprehensive experience in managing large-scale projects from initial planning to final execution within timely and budgetary constraint as well as managing Finance and Operations business needs on a daily basis. Qualifications Summary Demonstrated solid background in evaluating and maintaining high-level quality in all aspects of business and programs. Known for conducting operational and financial analysis, developing/implementing strategic plans/solutions, and creating, installing, and upgrading various systems. Expert in building and leading cross-functional teams, identifying/meeting project requirements, and formulating strategic process roadmap. Capable of implementing emerging tools and technologies to design, create, and implement technical infrastructure and cloud systems. Skilled at steering change and facilitating project decision-making to drive consensus on service design and ensure compliance with set standards. Possesses strong ability to support and coach delivery managers, diffuse escalated issues, and create a balance between performance and SLAs. Remarkable proficiency in proactive and professional utilization of desktop support system with a keen focus on organizing important/confidential records and revamping system progress.
Financial management
Project management
Employee management
Analytical thinking
Documentation and reporting
Customer relationship management
Decision-making
Negotiation
Issue resolution
Team building and leadership
Business planning
Operational leadership
Budget creation
Operational oversight
Business administration
Cross-functional collaboration
Documentation proficiency
Strategic planning
Employee motivation
Employee scheduling
Process improvement
Risk assessment and management
Operations management
Staff management
Financial administration
Cross-functional communication
Staff training
Budget administration
Logistics management
Financial oversight
Performance evaluations
Policy implementation
Coaching and mentoring
Strategic initiatives
Contract management
Regulatory compliance
Fiscal management
CRM software
Safety protocols and procedures
Verbal and written communication
Vendor engagement
Business management
Teamwork and collaboration
Team leadership
Administrative management
Business growth initiatives
Organizational structuring
Business leadership
Performance improvement
Budget development
Financial planning
Inventory tracking and management
Records organization and management
Payroll administration and timekeeping
Inventory management
Inventory control
Revenue forecasting
Effective leader
Operations oversight
Staff training/development
Purchasing and planning
Finance and accounting oversight
Process improvements
Budget control
Revenue generation
Goal setting
Cost analysis and savings
Proficient in Excel, NetSuite, Microsoft Project, Jira, SAP
Business forecasting
Schedule management
BSI ISO 9001:2015 Internal Auditor (TPECS)