Tiffani Boyd
Columbus,GA
Summary
Proven leadership, operational excellence, and organizational development skills, as well as a thorough understanding of the business. Relationship builder who is dedicated and dependable, with strong organizational skills and a strong work ethic. Recognized for motivating management team members to achieve their goals and fostering innovative work environments.
Composed person with a strong sense of motivation. Problem-solver with outstanding communication, customer service, and organizational skills. Over the course of 4 years of experience, I've gained management expertise.
Inventory management professional with solid background in optimizing stock levels and streamlining processes. Known for collaborative approach and achieving results by adapting to changing needs. Skilled in inventory software, logistics coordination, and maintaining accurate records.
Overview
10
10
years of professional experience
Work History
Inventory Management Specialist
Piedmont Distribution Center
04.2023 - Current
- Reduced stock discrepancies by closely monitoring inventory movement and promptly addressing any discrepancies.
- Optimized inventory levels by implementing effective tracking systems and regularly conducting physical counts.
- Restocked inventory to sustain par levels and produced quarterly inventory audits and calculated, updated and presented reports.
- Facilitated smooth transitions during mergers or acquisitions by managing integration efforts related to inventory control processes and systems.
- Streamlined order fulfillment, ensuring timely delivery of products to customers through close collaboration with sales teams and transportation partners.
- Completed physical inventory counts each month.
- Performed data entry and completed proper paperwork.
- Sorted and delivered materials to different work areas and staff.
Customer Service Associate
Publix
11.2020 - 08.2023
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication
- Addressed inquiries, resolved customer issues and managed customer relations
- Educated customers on special pricing opportunities and company offerings
- Improved customer service wait times to mitigate complaints
- Consulted with customers regarding needs and addressed concerns
- Followed policies and procedures to meet or exceed established performance requirements
Assistant General Manager
LA Fitness
04.2017 - 03.2020
- Managed and mentored staff to carry out operational directives with high productivity and accuracy
- Met business targets with streamlined operations strategies
- Helped team develop specialized projects, events and promotions
- Explained the advantages of memberships and personal training sessions to new customers
- Enforced quality assurance protocols to provide ideal customer experiences
- Work closely with the General Manager and department heads to review activity, operating, and sales reports and make any necessary changes
- Ensuring that employees adhere to the company's policies, procedures, and strategies
- Keep a visible presence on-property, greeting guests, responding to inquiries, and resolving guest issues
- Worked with managers to plan special events and promotions to attract new customers, such as bring family or friend night
- I’m working on new marketing materials for the company
Customer Service Cashier
Walmart
02.2015 - 05.2017
- Was able to effectively respond to customer requests via phone and email, as well as answer questions and inquiries
- Assisted various business groups with document organization and dissemination during acquisitions
- Was in charge of both cash and credit card transactions
- Returns and defective products are my responsibility
Education
BBA - Accounting
Georgia State University
Atlanta, GA05.2020
Skills
- Microsoft applications proficiency
- Regulatory compliance
- First Aid/CPR
- Business operations
- Team building
- Organization
- Team management
- Communications
- Problem resolution
- Customer service
- Supervision
- Operational improvement
- Shipping and receiving
- Warehouse operations
- Warehouse management
- Purchasing strategies
- Inventory management
- Demand forecasting
- ERP systems proficiency
- Barcode scanning
- Proper storage protocols
- Stocking and organization
- Order picking and processing
- MS office
- Basic math
Timeline
Inventory Management Specialist
Piedmont Distribution Center
04.2023 - Current
Customer Service Associate
Publix
11.2020 - 08.2023
Assistant General Manager
LA Fitness
04.2017 - 03.2020
Customer Service Cashier
Walmart
02.2015 - 05.2017
BBA - Accounting
Georgia State University
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