Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Tiffani Butler

Oklahoma City,United States

Summary

US Army Veteran, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain remote full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
years of professional experience
3
years of post-secondary education

Work History

Shiftsmart

Independent Contractor/CSR
03.2019 - Current

Job overview

  • Shiftsmart similar to a staffing agency with advancement opportunities with the company.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Consulted with customers to assess needs and propose optimal solutions.

Lady Jane's Haircuts for Men

Independent Contractor/Licensed Cosmetologist
01.2019 - 08.2021

Job overview

  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
  • Assessed customer hair texture, treatment history, and desired outcome to determine services required.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Monitored current trends to understand fashions and better serve customer needs.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.

ForevaRoche Salon
Tampa, FL

Business Owner
08.2007 - 12.2018

Job overview

  • Years 5 months)
  • Maintained a clientele of 175 at minimum for approximately 11 years.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Prepared annual budgets with controls to prevent overages.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Answered phone calls and emails to schedule client appointments.
  • Processed payments, entering sales in register for prompt customer service.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Developed new techniques to improve appearance of customer and provide different looks.
  • Demonstrated high level of customer service to increase retention and satisfaction.

Corporal, United States Army Reserve

Military Police Officer/Supply Chain Specialist
08.2002 - 07.2011

Job overview

  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Documented and organized security information accurately and efficiently.
  • Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
  • Maintained security of local areas and performed route clearance for visiting high-ranking officials.
  • Maintained 100% accountability of assigned equipment worth more than $2.5 million.
  • Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
  • Enforced safety protocols for proper equipment operation.
  • Maintained optimal inventory levels to meet operational requirements.
  • Supervised quality control and reduced process lags to maximize revenue.
  • Oversaw demand planning, purchasing, and logistics.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Held weekly team meetings to inform team members on company news and updates.

Education

ACI Learning Customer User Support Specialist (CUSS) Program
09.2022 - 05.2023

Tiffani- Butler

PeopleCert ITIL 4 Foundation CompTIA A+ (1101 & 1102) Security+ (601 CML) Network+ (008 CML)

Keiser University

Associate of Science - AS from Psychology
03.2014 - 05.2016

Skills

Managementundefined

Timeline

ACI Learning Customer User Support Specialist (CUSS) Program
09.2022 - 05.2023

Independent Contractor/CSR

Shiftsmart
03.2019 - Current

Independent Contractor/Licensed Cosmetologist

Lady Jane's Haircuts for Men
01.2019 - 08.2021

Keiser University

Associate of Science - AS from Psychology
03.2014 - 05.2016

Business Owner

ForevaRoche Salon
08.2007 - 12.2018

Military Police Officer/Supply Chain Specialist

Corporal, United States Army Reserve
08.2002 - 07.2011

Tiffani- Butler

PeopleCert ITIL 4 Foundation CompTIA A+ (1101 & 1102) Security+ (601 CML) Network+ (008 CML)

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