Hi, I’m
Tiffani Butler
Oklahoma City,United States
Summary
US Army Veteran, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain remote full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
years of professional experience
3
years of post-secondary education
Work History
Shiftsmart
Independent Contractor/CSR
03.2019 - Current
Job overview
- Shiftsmart similar to a staffing agency with advancement opportunities with the company.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Consulted with customers to assess needs and propose optimal solutions.
Lady Jane's Haircuts for Men
Independent Contractor/Licensed Cosmetologist
01.2019 - 08.2021
Job overview
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Assessed customer hair texture, treatment history, and desired outcome to determine services required.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Monitored current trends to understand fashions and better serve customer needs.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
ForevaRoche SalonTampa, FL
Business Owner
08.2007 - 12.2018
Job overview
- Years 5 months)
- Maintained a clientele of 175 at minimum for approximately 11 years.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Prepared annual budgets with controls to prevent overages.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
- Promoted business via social media to generate leads and maximize brand identity.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Answered phone calls and emails to schedule client appointments.
- Processed payments, entering sales in register for prompt customer service.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained client treatment records and designed long-term care programs for return customers.
- Developed new techniques to improve appearance of customer and provide different looks.
- Demonstrated high level of customer service to increase retention and satisfaction.
Corporal, United States Army Reserve
Military Police Officer/Supply Chain Specialist
08.2002 - 07.2011
Job overview
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Documented and organized security information accurately and efficiently.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
- Maintained security of local areas and performed route clearance for visiting high-ranking officials.
- Maintained 100% accountability of assigned equipment worth more than $2.5 million.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
- Enforced safety protocols for proper equipment operation.
- Maintained optimal inventory levels to meet operational requirements.
- Supervised quality control and reduced process lags to maximize revenue.
- Oversaw demand planning, purchasing, and logistics.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Mentored and guided employees to foster proper completion of assigned duties.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Held weekly team meetings to inform team members on company news and updates.
Education
ACI Learning
Customer User Support Specialist (CUSS) Program
09.2022 - 05.2023
Tiffani- Butler
PeopleCert ITIL 4 Foundation
CompTIA A+ (1101 & 1102)
Security+ (601 CML)
Network+ (008 CML)
Keiser University
Associate of Science - AS from Psychology
03.2014 - 05.2016
Skills
ManagementTeam LeadershipMicrosoft OfficeSupervisory Skills
Dependable and Responsible
Flexible and Adaptable
Excellent Communication
Planning and Coordination
Active Listening
Organization and Time Management
Decision-Making
Critical Thinking
Written Communication
Attention to Detail
Analytical and Critical Thinking
Self-Motivated
Timeline
ACI Learning
Customer User Support Specialist (CUSS) Program
09.2022 - 05.2023
Independent Contractor/CSR
Shiftsmart
03.2019 - Current
Independent Contractor/Licensed Cosmetologist
Lady Jane's Haircuts for Men
01.2019 - 08.2021
Keiser University
Associate of Science - AS from Psychology
03.2014 - 05.2016
Business Owner
ForevaRoche Salon
08.2007 - 12.2018
Military Police Officer/Supply Chain Specialist
Corporal, United States Army Reserve
08.2002 - 07.2011
Tiffani- Butler
PeopleCert ITIL 4 Foundation
CompTIA A+ (1101 & 1102)
Security+ (601 CML)
Network+ (008 CML)