Open To Work
Tiffani Carter
Fort Mill,SC
Summary
Dynamic customer service professional with extensive experience at Campbell’s Snacks, adept in SAP and Oracle. Proven track record of enhancing customer satisfaction through effective communication and attention to detail. Skilled in order processing and relationship management, consistently delivering exceptional service and resolving issues efficiently.
Overview
17
17
years of professional experience
Work History
Traffic Clerk
Cato Fashions
Charlotte, NC
07.2025 - 01.2026
- Coordinated with carriers to schedule timely pickups and deliveries.
- Communicated shipment information to carriers, brokers, and customers to facilitate timely deliveries.
- Resolved discrepancies between customer orders and deliveries to ensure accurate fulfillment.
- Communicated effectively with team members to resolve shipping issues.
- Maintained client relationships through regular communication, enhancing customer satisfaction.
- Organized documentation such as manifests and bills of lading prior to shipment pickup.
- Performed data entry tasks into computer systems accurately and efficiently.
- Traced missing material and shipments through vendor and customer communications.
Customer Service Representative
US Foodservice
Fort Mill, South Carolina
11.2024 - 05.2025
- Managed customer inquiries and resolved issues, enhancing customer satisfaction and loyalty.
- Resolved customer complaints promptly, contributing to positive customer experiences and retention.
- Provided exceptional support to customers via phone, email, and chat.
- Answered customer inquiries, delivering accurate information on products and services to support informed decision-making.
- Utilized CRM software to track customer interactions and maintain records.
Customer Service Manager
Overlook Boots
Fort Mill, SC
10.2023 - 12.2024
- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Resolved customer inquiries and complaints efficiently and professionally.
- Provided fast, friendly, and knowledgeable service, effectively resolving routine questions and service complaints.
- Facilitated processing, cancelling, editing, and refunding orders to streamline customer experience.
- Manage inbound phone calls and ticket requests regarding customer orders
- Coordinated with sales and inventory teams to ensure product availability.
Specialist, Customer Service
SC Johnson Professional
Charlotte, NC
06.2022 - 09.2023
- Responded to customer queries promptly via email and phone, enhancing customer satisfaction.
- Processed manual and sample orders, issuing credits, debits, and RGAs to ensure accurate order fulfillment.
- Coordinated with departments to optimize workflow processes, improving overall service delivery.
- Collaborated with cross-functional teams to streamline operational processes.
- Participated in ongoing training and compliance activities.
Customer Supply Chain Analyst
Campbell’s Snacks (Snyder’s Lance)
Charlotte, NC
10.2015 - 06.2022
- Maintained orders on Oracle and SAP, managing transition from Oracle to SAP to ensure uninterrupted service for customers
- Served customers by processing orders, responding to emails, and resolving issues while ensuring quality service
- Collaborated with Vend Food customers to determine their needs and deliver excellent service
- Developed long-term relationships through prompt and courteous service, enhancing customer loyalty
- Worked with freight forwarder to get vendor shipping information and shipping updates
- Informed customers and supervisors about emergencies, weather delays, and carrier changes
- Consistently arrived on time for each scheduled shift, demonstrating reliability.
Assistant Teacher
Purcellville Children’s Academy
Purcellville, VA
09.2014 - 09.2015
- Assisted lead teacher by coordinating daily classroom tasks and leading activities.
- Fostered welcoming environment for parents and children during arrival.
- Completed daily paperwork to ensure accurate record-keeping.
Assistant Teacher
A Kid’s Place
Leesburg, VA
03.2012 - 09.2014
- Supported lead teacher in daily classroom operations
- Completed daily paperwork and developed engaging activities and crafts for children
- Provided friendly greetings to parents at pick-up, fostering positive relationships.
Toll Collector
Dulles Toll Road
Dulles, VA
02.2009 - 12.2010
- Collected toll payments and balanced cash drawer daily, ensuring accurate financial records
- Assisted drivers with efficient toll payment processes, ensuring smooth traffic flow
- Processed daily operational paperwork, supporting seamless toll collection activities
Education
General Diploma -
Loudoun Valley High School
Purcellville, VA01.2001
Skills
- Order processing
- Purchase order management
- Customer relationship management
- Data management
- SAP and Oracle
- Smartsheet expertise
- Microsoft Office Suite
- Multi-line phone system
- Attention to detail
References
References are available on request.
Work Preference
Job Search Status
Open to workLocation Preference
On-SiteHybridSalary Range
$2/yr - $200000/yrTimeline
Traffic Clerk
Cato Fashions
07.2025 - 01.2026
Customer Service Representative
US Foodservice
11.2024 - 05.2025
Customer Service Manager
Overlook Boots
10.2023 - 12.2024
Specialist, Customer Service
SC Johnson Professional
06.2022 - 09.2023
Customer Supply Chain Analyst
Campbell’s Snacks (Snyder’s Lance)
10.2015 - 06.2022
Assistant Teacher
Purcellville Children’s Academy
09.2014 - 09.2015
Assistant Teacher
A Kid’s Place
03.2012 - 09.2014
Toll Collector
Dulles Toll Road
02.2009 - 12.2010
General Diploma -
Loudoun Valley High School