Tiffani Claiborne

• Reviewed vendor invoices for appropriate documentation and validity prior to payment.
• Prepared vendor invoices and processed incoming payments.
• Maintained good working relationships with vendors and resolved disputes.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Assisted manager in conducting internal audits to analyze findings.
• Matched purchase orders with invoices and recorded necessary information.
• Reconciled company bank, credit card and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.
• Created detailed expense reports to facilitate reimbursement for business expenses incurred.

Processed field time sheets and payroll data for team of employees.

• Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Consulted with customers to determine best methods to resolve service and billing issues.
• Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
• Delivered high level of service and support to each customer, paving way for future business opportunities.
• Escalated customer concerns, store issues and inventory requirements to supervisors.
• Documented conversations with customers to track requests, problems and solutions.
• Set up and activated customer accounts.