Tiffani Collins
Wilmington,NC
Summary
Enthusiastic Mortgage Loan Processor eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Mortgage programs and software with training in Encompass and other lending sites. Motivated to learn, grow and excel.
Overview
12
12
years of professional experience
Work History
Mortgage Loan Processor
National Home Finance
Wilmington, North Carolina
08.2020 - Current
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Maintained customer relationship. Provided feedback via phone/email to address any problems, or questions with th process.
- Demonstrated excellent customer rapport, evidence by customer satisfaction and performance reviews.
- Prepared file for final clear-to-close by branch management.
- Handled any conditions sent from underwriting departments.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Produced and submitted completed loan packages to title and escrow professionals.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Oversaw file input in mortgage software and grant-specific software.
- Analyzed System impacts and modified procedures to obtain better efficiencies for complex problems.
Customer Service Specialist
Teleperformance
Kingsport, Tennessee
10.2018 - 03.2020
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Managed over 50 customer calls per day.
- Resolved concerns with products or services to help with retention and drive sales.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained financial accounts by processing customer adjustments.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Mortgage Loan Processor
Abba First Mortgage
Wilmington, North Carolina
05.2010 - 10.2018
- Oversaw file input in mortgage software and grant-specific software.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Utilized and trained associates on various financial products and software programs.
- Reviewed and validated details of loan applications and closing documentation.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
High School Diploma -
Maple Valley Jr/Sr High School
Vermontville, MI06.2007
Skills
- Digital Applications
- Customer Communication
- Financial Data Collection
- Lending Software Systems
- Critical Thinking
- Mortgage Loan Processing
- Government Lending
- Loan Application Preparation
- Loan Paperwork
Timeline
Mortgage Loan Processor
National Home Finance
08.2020 - Current
Customer Service Specialist
Teleperformance
10.2018 - 03.2020
Mortgage Loan Processor
Abba First Mortgage
05.2010 - 10.2018
High School Diploma -
Maple Valley Jr/Sr High School
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