Tiffani Cordero
Bethlehem,PA
Summary
Compassionate Caregiver, Special Needs, known for high productivity and efficient task completion. Skilled in behavior modification techniques, emergency response training, and adaptive communication strategies to support individuals with diverse needs. Excel in patience, empathy, and active listening, ensuring comfort and trust while fostering independence and learning among clients. Detail-focused Optometric Technician recognized for high productivity levels and efficient task completion. Skilled in patient preparation, equipment maintenance, and accurate record-keeping. Excel in communication, teamwork, and adaptability, ensuring seamless operations within fast-paced optometric settings. Committed to providing exceptional care and support to both patients and optometrists. Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Caregiver, Special Needs
Open Systems
Bethlehem, PA
02.2015 - Current
- Provided assistance to special needs individuals with daily activities such as feeding, bathing and dressing.
- Assisted in the development of life skills such as communication and mobility.
- Monitored physical and emotional health of clients.
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Encouraged independence by teaching basic self-care tasks such as brushing teeth and washing hands.
- Maintained accurate records of services rendered for each client.
- Developed positive relationships with families of special needs individuals.
- Provided companionship by engaging in conversation, playing board games or reading stories together.
- Offered emotional support during difficult times such as illness, hospitalization or bereavement.
- Adapted existing programs to meet the specific requirements of each individual client.
- Facilitated group activities for multiple special needs adults or children at once.
Optometric Technician
Valley Health Partners
Allentown, PA
04.2024 - 10.2024
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Checked patient records for accuracy and updated them when necessary.
- Assisted optometrists with patient eye exams, ensuring accurate diagnosis and optimal patient care.
- Managed and maintained patient records, ensuring confidentiality and compliance with healthcare regulations.
- Educated patients on contact lens care, insertion, removal, and hygiene practices.
- Collaborated with optometrists to develop and implement care plans for patients with chronic eye conditions.
- Implemented infection control procedures for all optometric instruments and patient contact areas.
- Participated in community outreach programs to promote eye health and preventive care.
Optometrist Assistant
Myeyedoctor
Bethlehem, PA
12.2022 - 03.2024
- Measured patients' visual acuity, depth perception, color vision, peripheral vision and eye muscle coordination.
- Conducted diagnostic tests such as retinoscopy to determine corrective lens prescriptions.
- Greeted patients upon arrival at the office and provided them with the necessary forms to complete their visit.
- Maintained a clean work environment by wiping down equipment between uses, disposing of biohazardous materials in accordance with safety standards.
- Ensured compliance with applicable laws and regulations related to optometry practice.
- Participated in continuing education activities to stay up-to-date on industry best practices.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Posted refractor receipts, entered data into spreadsheets and alphabetized folders and invoices.
- Collaborated with optometrists to develop and implement care plans for patients with chronic eye conditions.
Office Manager
Medoptic
Bethlehem, PA
01.2020 - 10.2022
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Managed office inventory and placed new supply orders.
- Managed, scheduled and coordinated office functions and activities for employees.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
Optometric Technician
Medoptic
Bethlehem, PA
07.2017 - 01.2020
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Checked patient records for accuracy and updated them when necessary.
- Instructed patients on how to properly use contact lenses or eyeglasses.
- Maintained a clean work environment by sterilizing instruments after each use.
- Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
- Conducted vision screenings using automated refraction technology.
- Administered diagnostic tests such as ophthalmoscopy, tonometry, and pachymetry.
- Assisted in minor surgical procedures such as corneal foreign body removal.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Trained new staff on optometric testing procedures and clinic protocols.
Front Desk Receptionist
Medoptic
Bethlehem, PA
01.2016 - 07.2017
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Education
High School Diploma -
Liberty High School
Bethlehem, PA05-2011
Some College (No Degree) -
Northampton Community College
Bethlehem, PASkills
- Feeding Assistance
- Injury Prevention
- Infection Control
- Blood Glucose Monitoring
- Emotional Support
- Social Skills Development
- First-aid and CPR
- Diagnostic Imaging
- Work Order Preparation
- Customer Education
- Patient testing
- Multitasking
- Clinical Documentation
- Time management abilities
- Goal Setting
- Excellent Communication
- Patient interview expertise
- Workforce Management
- Contract Administration
- Administrative Support
- Staff hiring
- Inventory Control
- Staff Management
- Employee Supervision
- Scheduling Coordination
- Staff Training
- Employee Training
- Human Resources
- Office Administration
Affiliations
- I am currently Associated Director of a magazine that helps women fullfill their goals.
Languages
English
Professional
Spanish
Professional
Accomplishments
- On march 2024 I was awarded a social labor award for my work with the community.
Certification
- CPR Traiined
- Child Abuse Course.
Timeline
Optometric Technician
Valley Health Partners
04.2024 - 10.2024
Optometrist Assistant
Myeyedoctor
12.2022 - 03.2024
Office Manager
Medoptic
01.2020 - 10.2022
Optometric Technician
Medoptic
07.2017 - 01.2020
Front Desk Receptionist
Medoptic
01.2016 - 07.2017
Caregiver, Special Needs
Open Systems
02.2015 - Current
- CPR Traiined
- Child Abuse Course.
High School Diploma -
Liberty High School
Some College (No Degree) -
Northampton Community College
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