Tiffani Crossman
Puyallup,WA
Summary
Skilled in motivational interviewing and client engagement, I excelled at Catholic Community Services by developing individualized treatment plans and enhancing client well-being. Leveraging strong communication and multicultural competence, I significantly improved therapeutic alliances, demonstrating a profound impact on client recovery and support.
Overview
4
4
years of professional experience
Work History
Shelter Program Generalist
Catholic Community Services
Tacoma, WA
09.2021 - Current
- Managed and distributed donations for basic necessities at the shelter.
- Coordinated meetings between clients and other social service providers as needed.
- Actuated emergency protocols in response to any potential danger or threat posed within the facility.
- Created consistent workflows by assisting with washing, drying and folding duties.
- Engaged in cross-functional meetings to identify methods supporting personal objectives.
- Developed appropriate treatment plans focusing on each individual's needs.
- Provided crisis intervention and emotional support to individuals in need of assistance.
- Ensured compliance with applicable regulations related to health, safety, and well-being of shelter guests.
- Maintained accurate records and documented client data in company databases.
Substance Abuse Counselor Trainee
Social Treatment Opportunity Programs
Tacoma, WA
02.2021 - 11.2024
- Supported and counseled clients with drug and alcohol addiction.
- Developed aftercare plans for clients transitioning out of treatment programs.
- Collaborated with other healthcare professionals to ensure effective patient care.
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills, and community resources.
- Ensured that all clinical documentation met state regulations and standards of practice.
- Conducted individual and group therapy sessions for outpatient clients.
- Maintained accurate records of client progress in the electronic medical record system.
- Completed comprehensive assessments of clients' substance abuse history and treatment requirements to develop individualized treatment plans.
- Led psycho-educational groups addressing relapse prevention, anger management, and communication skills.
Education
Associate of Applied Science - Substance Use Disorder Professional
Highline College
Seattle, WASkills
- Strong Communication Skills
- Client engagement
- Multitasking and organization
- Time management
- Client rapport
- Reports and documentation
- Patient confidentiality
- Therapeutic alliance
- Motivational interviewing
- Multicultural competence
- Assessment skills
References
References available upon request.
Timeline
Shelter Program Generalist
Catholic Community Services
09.2021 - Current
Substance Abuse Counselor Trainee
Social Treatment Opportunity Programs
02.2021 - 11.2024
Associate of Applied Science - Substance Use Disorder Professional
Highline College
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