Tiffani Dalton
Clarksville,TN
Summary
Dedicated HR professional with 5+ years of experience managing a broad range of human resource functions, while serving as the on-site specialist. Supports and guides cross-functional team members while implementing best practices within the HR team. Serves as HR champion in administering and advancing HR functions while acting as resource on policy interpretation and implementation.
Overview
8
8
years of professional experience
Work History
Human Resources Generalist
JTEKT Column Systems North America
02.2020 - Current
- Enhanced employee satisfaction by implementing effective communication strategies and open-door policies.
- Streamlined HR processes for increased operational efficiency through the development of standard operating procedures, reducing paperwork and manual tasks.
- Managed talent acquisition process, resulting in improved candidate quality and faster time-to-fill ratios.
- Improved organizational culture and morale through the implementation of employee engagement initiatives.
- Enhanced employee retention by implementing effective talent management strategies and fostering a positive work environment.
- Optimized compensation structures to ensure market competitiveness, attracting top talent to the organization.
- Implemented customized performance management systems, fostering a culture of continuous improvement and professional development.
- Ensured legal compliance by staying current with federal and state regulations, reducing potential risks to the company.
- Managed benefits programs effectively, ensuring accurate enrollment and timely processing of claims for employees.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Actively participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decision making.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Developed and enforced company policy and procedures relating to human resources activity.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
Human Resources
Fike Logistics
04.2019 - 02.2020
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Reported investigative findings to management and human resources.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Performed clerical tasks to support human resources team.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Reviewed human resources paperwork for accuracy and completeness.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Processed employee termination paperwork at direction of supervisory staff.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
- Maintained compliance with federal and state labor laws by conducting regular audits of HR practices and documentation.
Eligibility Specialist
Children's Home And Aid
09.2018 - 04.2019
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Evaluated financial documents to accurately assess income levels, assets, expenses, and other relevant factors impacting client eligibility status.
- Assisted clients with accurate eligibility form, application and document completion.
- Streamlined application process for clients by implementing efficient case management techniques, improving overall service.
- Established trust with clients by consistently demonstrating empathy, professionalism, and a commitment to their wellbeing.
Training Specialist
Children's Home And Aid
01.2018 - 09.2018
- Evaluated training effectiveness using feedback surveys and assessments, making continuous improvements as needed.
- Trained and developed Licensed Exempt Monitoring team ensuring consistent customer service.
- Documented accurate records ensuring customers’ benefits were maintained.
- Proactively aided clients during the registry application process, expediting their benefits.
- Engaged with parents and families to build positive relationships for children to thrive.
- Stayed current on guidelines to maintain compliant program operations.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
Payroll Administrator
Amsted Rail Co.
03.2016 - 11.2017
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Calculated payroll deductions by accurately using UltiPro and processed payroll to meet preset requirements.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Prepared detailed reports on payroll activities for management review, highlighting areas requiring improvement or attention.
Education
Master of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH05.2019
Bachelor of Science - Social Work
Murray State University
Murray, KY05.2015
Skills
- Employee Recruitment and Onboarding
- Benefits and Compensation Management
- HR Policies Implementation and Enforcement
- HRIS Systems
- Employee Relations
- Records Management
- Performance Management
- Termination Procedures
- Microsoft Office Proficiency
- Legal Compliance
- Employee Handbook Development
Timeline
Human Resources Generalist
JTEKT Column Systems North America
02.2020 - Current
Human Resources
Fike Logistics
04.2019 - 02.2020
Eligibility Specialist
Children's Home And Aid
09.2018 - 04.2019
Training Specialist
Children's Home And Aid
01.2018 - 09.2018
Payroll Administrator
Amsted Rail Co.
03.2016 - 11.2017
Master of Science - Human Resources Management
Southern New Hampshire University
Bachelor of Science - Social Work
Murray State University
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