Tiffani Ebbesen
Kansas City,United States
Summary
Results-focused professional with significant experience in diverse restaurant environments, excelling in budgeting and team leadership. Proven track record in enhancing operational efficiency and fostering guest relationships, while implementing training initiatives that elevated staff performance and customer satisfaction. Skilled in inventory management and conflict resolution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant General Manager
Smokehouse BBQ
Independence, MO
02.2024 - Current
- Motivated and led team members to work together to achieve targets.
- Monitored inventory levels and ordered supplies to maintain optimal stock.
- Implemented a structured training initiative aimed at elevating staff proficiency in beer, wine, and liquor
- Coordinated with the General Manager to develop and implement strategic plans.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Established and maintained strategic client relationships to drive business growth.
- Exceeded customer service standards consistently through effective team leadership.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Bartender/ Server
Buca di Beppo
10.2023 - 02.2024
- Thoroughly attended to customers' needs, accepting orders, responding to inquiries, and making suggestions
- Complied with business guidelines when preparing and serving both alcoholic and nonalcoholic beverages
- Kept the bar area tidy and made sure that glasses and other bar supplies were stored properly
- Engaged guests in cheerful dialogue to foster a good environment
Bartender/Server
Fiorella's Jack Stack BBQ
03.2023 - 10.2023
- Provided excellent customer service to guests, including taking orders, answering questions, and providing recommendations
- Prepared and served alcoholic and nonalcoholic beverages in accordance with company standards
- Maintained cleanliness of bar area and ensured proper storage of glassware and other bar supplies
- Trained in many parts of the restaurant to provide flawless service at peak traffic times
- Maintained friendly conversations with guests and employees to create a positive atmosphere
General Manager
Meat Mitch BBQ (CVRC)
09.2021 - 02.2023
- Developed and implemented effective operational strategies, enhancing productivity and efficiency.
- Managed budgets effectively, identifying and resolving cost overruns promptly.
- Analyzed financial statements and created forecasting models for informed decision-making.
- Prepared comprehensive management reports to support strategic initiatives.
- Demonstrated extensive knowledge of financial procedures, accounting practices, and payroll processes.
- Fostered a collaborative working environment that promoted innovation and teamwork.
- Achieved promotion from AGM to GM in February 2022, reflecting strong leadership capabilities.
Assistant General Manager
Mickey's Hideaway (CVRC)
Lenexa, KS
03.2021 - 10.2021
- Directed daily operations and staff management to optimize efficiency and effectiveness.
- Assisted with recruitment, selection, and training of new personnel.
- Monitored staff performance, providing feedback to enhance productivity and maintain quality standards.
- Resolved customer complaints promptly and professionally to ensure satisfaction.
- Monitored progress by establishing plans, budgets and measuring results.
- Managed payroll, scheduling, and timekeeping systems accurately and efficiently.
General Manager
Em Chamas Brazilian Grill
06.2020 - 01.2021
- Developed and implemented a new style of service due to the ever-changing pandemic rules and regulations
- Enhanced sales by putting in carry out and delivery services an option
- Decreased costs by monitoring labor and inventory waste
- Controlled customer issues by establishing the problem to see what can be done to make that guest happy and want to return
General Manager
Beer Kitchen (CVRC)
Kansas City, MO
06.2015 - 06.2020
- Oversaw weekly inventory and ordered beer and liquor, managing restaurant invoices efficiently.
- Enhanced staff and guest knowledge by introducing new beers in keg and bottle form.
- Maintained daily sales log, providing management with shift insights for informed decision-making.
- Executed biweekly payroll processes using Paycor for front and back of house staff.
Skills
- Coaching and mentoring
- Recruitment and human resources
- Training and development
- Budgeting and cost control
- Payroll management and processing
- Inventory management
- Guest relationship management
- Team leadership expertise
- Problem solving
- Conflict resolution
- Menu development
- Food safety and sanitation
Certification
- ServSafe
- Food Handlers and Liquor card
Languages
Spanish
Elementary
Timeline
Assistant General Manager
Smokehouse BBQ
02.2024 - Current
Bartender/ Server
Buca di Beppo
10.2023 - 02.2024
Bartender/Server
Fiorella's Jack Stack BBQ
03.2023 - 10.2023
General Manager
Meat Mitch BBQ (CVRC)
09.2021 - 02.2023
Assistant General Manager
Mickey's Hideaway (CVRC)
03.2021 - 10.2021
General Manager
Em Chamas Brazilian Grill
06.2020 - 01.2021
General Manager
Beer Kitchen (CVRC)
06.2015 - 06.2020
Similar Profiles
Cierra MerrillCierra Merrill
Waitress at Smokehouse BBQWaitress at Smokehouse BBQ
Taylor TobinTaylor Tobin
Assistant General Manager at Smokehouse BBQAssistant General Manager at Smokehouse BBQ
Bryce BlessingBryce Blessing
Food Service Worker at Smokehouse BBQFood Service Worker at Smokehouse BBQ
MICHAEL KELLIHERMICHAEL KELLIHER
Live Sports Trading Analyst at KERO SPORTSLive Sports Trading Analyst at KERO SPORTS
Marilyn HawkinsMarilyn Hawkins
Electronic Document Processor at Farmers Insurance GroupElectronic Document Processor at Farmers Insurance Group