Tiffani Evans
Tallahassee,FL
Summary
Hello, my name is Tiffani Evans. I am currently seeking employment in the customer service field. My background in Customer Service qualifies me for the position by bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. I can be reached at (305)747-8931.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Oneloanplace
07.2020 - 07.2021
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Reviewed and validated details of loan applications and closing documentation.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Customer Service Representative
Aetna
12.2018 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded proactively and positively to rapid change.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided back up for customer service managers.
Technical Support Representative
Teleperformance
07.2012 - 05.2017
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Translated complex technical issues into digestible language for non-technical users.
- Submitted service tickets for equipment maintenance requests.
- Managed high levels of call flow and responded to [Type] technical support needs.
Sales Representative
IQor
05.2014 - 09.2015
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Organized sales paperwork, presented proposals and finalized contracts.
Education
High School Diploma -
Nova High School
Davie, FL06.2012
Skills
- Carrier Relations
- Customer Relationship Management
- Effective Written and Verbal Communication
- Special Requests
- Call Centers
- Customer Service
- Benefits Explanations
- Microsoft Office
- Telephone Etiquette
- Billing Adjustments and Refunds
- Fee Collection
- Data Evaluation
- Desktop Support
- Troubleshooting and Assistance
Timeline
Customer Service Specialist
Oneloanplace
07.2020 - 07.2021
Customer Service Representative
Aetna
12.2018 - 03.2020
Sales Representative
IQor
05.2014 - 09.2015
Technical Support Representative
Teleperformance
07.2012 - 05.2017
High School Diploma -
Nova High School