Tiffani Everett
Romeoville,IL
Summary
Customer Success & CX Operations Leader with 10+ years of restaurant operations expertise and 4+ years supporting SaaS-driven customer experience. Skilled in transforming complex data into actionable insights, improving product adoption, and strengthening long-term client outcomes. Adept at escalation management, cross-functional collaboration, communication, and client value realization. Currently pursuing an MBA in Business Analytics.
Overview
9
9
years of professional experience
Work History
CX Operations Supervisor
Magid Glove & Safety
01.2023 - Current
- Drive customer success initiatives through insights, documentation, and workflow support that strengthen value delivery and retention.
- Analyze KPIs and customer feedback, improving processes and increasing satisfaction by 10%.
- Partner with Product, IT, and L&D to optimize workflows and enhance platform usability.
- Maintain a 95% resolution rate on escalated issues through proactive communication.
- Implemented and piloted the enterprise-wide transition to Zoho CRM, leading training, workflow design, and adoption across CX Operations.
- Partner with internal account teams to support customer success goals, delivering insights, documentation, and analysis that strengthen long-term value realization.
Customer Experience Specialist, Tier 2
Magid Glove & Safety
01.2022 - 01.2023
- Supported sales and key accounts through complex workflows and high-priority inquiries.
- Improved workflow efficiency by 15% through data trend analysis.
- Provided technical support for B2B CRM portal onboarding and troubleshooting.
Opening Manager (Blanco)
Fox Restaurant Concepts
01.2021 - 01.2022
- Supported the successful launch of Blanco Oak Brook, overseeing training, operational workflows, early-stage performance metrics and service execution.
- Ensured operational readiness and strong guest experience outcomes.
- Delegated daily tasks and oversaw 65 employees.
General Manager
Mission Restaurant Group
01.2017 - 01.2021
- Led daily operations for a $1M+ restaurant and supported multi-location openings.
- Trained and developed 100+ staff across FOH/BOH roles.
- Managed labor budgets, revenue analysis, and operational performance KPIs.
- Increased local clientele by 25% through strategic community engagement.
- Recognized in Forbes and Chicago media for excellence in hospitality leadership.
Education
MBA - Business Analytics
University of Illinois Chicago
Chicago, IL05.2026
Bachelor of Science - Hospitality Management & Tourism
Roosevelt University
Chicago12.2014
Skills
- Zoho CRM
- Ticketing Systems
- SaaS Workflows
- Data Interpretation
- Onboarding & Adoption
- Customer Success
- Account Management
- Client Retention
- Insight Storytelling
- Restaurant Industry Expertise
- Cross-Functional Collaboration
- Executive Communication
Timeline
CX Operations Supervisor
Magid Glove & Safety
01.2023 - Current
Customer Experience Specialist, Tier 2
Magid Glove & Safety
01.2022 - 01.2023
Opening Manager (Blanco)
Fox Restaurant Concepts
01.2021 - 01.2022
General Manager
Mission Restaurant Group
01.2017 - 01.2021
MBA - Business Analytics
University of Illinois Chicago
Bachelor of Science - Hospitality Management & Tourism
Roosevelt University