Tiffani Ferguson
Fort Worth,TX
Summary
Dedicated and self-motivated professional with a proven ability to function effectively in both supervised and unsupervised environments. Quick learner with outstanding work ethic and superior planning skills, able to motivate and execute multiple tasks with precision and timeliness.
Overview
8
8
years of professional experience
Work History
Owner
Pinkdoor By Tiffani
01.2022 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Front Office Team Lead
Integrity Urgent Care
09.2018 - 07.2022
- Coordinated office activities and operations to ensure efficiency and compliance with company policies.
- Liaised with customers, addressing inquiries and billing questions to provide outstanding customer care.
- Managed supply purchases and inventory for office operations and equipment maintenance.
- Optimized personnel coverage by preparing work schedules based on staff availability and forecasted demands.
- Scheduled patients and managed patient sign-ins using Practice Velocity (EMS).
- Assisted in triaging patients to ensure timely care delivery.
- Developed standard operating procedures for front office tasks, ensuring consistency in service delivery.
Scheduling Coordinator
Mission Hospice
08.2016 - 08.2018
- Scheduled Case Managers, Home Health Aides, Social Workers, and Chaplains to ensure efficient patient care.
- Utilized Home Care Home Base (EMS) for back-office operations, ensuring compliance with admissions documentation.
- Answered multiple phone lines and managed inquiries while maintaining compliance with regulations.
- Ordered Durable Medical Equipment and supplies necessary for patient care.
- Conducted audits of employee files for accuracy and compliance.
- Proficient in Excel, Outlook, and managed document faxing, copying, and scanning to patient files.
- Completed legals with families for patients to start care.
Certified Nurses Aide
Mission Hospice
08.2016 - 08.2018
- Ensured patients' last days were comfortable, dignified, and enriching.
- Maintained accurate records of patient care, condition, progress, and concerns.
- Monitored vital signs such as blood pressure and pulse.
- Responded to the physical, emotional, and developmental needs of patients.
- Assisted patients with oral hygiene, bathing, grooming, feeding, and elimination.
- Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
- Assisted with patient transfer and ambulation.
- Provided care for clients with conditions such as respiratory failure, diabetes, Parkinson’s disease, Alzheimer’s disease, and muscular dystrophy.
- Reported unusual circumstances in patients' conditions or environments.
Education
Certification - Certified Nurse Aide
Blue Cross Blue Shield
Eastland, TXCertification - Certified Medication Aide
Ranger Junior College
Brownwood, TXCertified - NCT
Xray Academy of Texas
Fort Worth, TXSkills
- Patient Care: Experience in assisting with daily living activities and monitoring vital signs
- Administrative Skills: Proficient in scheduling, record-keeping, and office management
- Technical Proficiency: Familiarity with software like Practice Velocity (EMS), Excel, Outlook, and inventory management systems
- Financial Management: Budgeting, forecasting, and financial reporting
- Marketing: Development and execution of marketing strategies, including social media management
- Inventory Management: Ordering and managing supplies and equipment
Hard Skills
- Communication: Strong verbal and written communication skills, especially with patients and team members
- Customer Service: Proven ability to build relationships and provide exceptional care
- Adaptability: Quick learner who can adjust to new situations and challenges
- Team Leadership: Experience in training and managing staff
- Problem-Solving: Ability to handle unexpected situations and provide effective solutions
- Empathy: Strong emotional intelligence in dealing with patients and their families
Soft Skills
Timeline
Owner
Pinkdoor By Tiffani
01.2022 - Current
Front Office Team Lead
Integrity Urgent Care
09.2018 - 07.2022
Scheduling Coordinator
Mission Hospice
08.2016 - 08.2018
Certified Nurses Aide
Mission Hospice
08.2016 - 08.2018
Certification - Certified Nurse Aide
Blue Cross Blue Shield
Certification - Certified Medication Aide
Ranger Junior College
Certified - NCT
Xray Academy of Texas
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