Tiffani Gallardo
Webster
Summary
Dynamic former Wildlife Rehabilitation Manager at Houston Humane Society Wildlife Center with proven expertise in team leadership and staff development. Achieved a 50% departmental growth while enhancing patient outcomes through customized rehabilitation plans. Skilled in documentation and reporting, fostering a culture of continuous improvement and collaboration among high-performing teams.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Wildlife Rehabilitaion Manager
Houston Humane Society Wildlife Center
08.2023 - 03.2025
- Managed and motivated up to 19 employees to be productive and engaged in work while adhering to all animal welfare standards
- Accomplished multiple tasks within or before established timelines
- Grew the department by over 50%, achieving the most successful year-to-date
- Developed, updated, and maintained all written protocols within the department - including any anticipated expansion
- Managed purchasing to control cost and ensure that business was operating within the budget
- Built high-performing teams through effective recruitment, onboarding, and training programs; maintain a low employee turnover rate
- Developed a strong culture within the department that focused on employee growth, collaboration, continuing education, and overall employee welfare
Wildlife Rehabilitation Coordinator
Houston Humane Society Wildlife Center
01.2022 - 08.2023
- Executed and complied with policies regarding patient admission, care, and records to maintain standards of excellence for patients
- Scheduled employees according to patient volume and need to use resources efficiently
- Improved patient outcomes by developing and implementing customized rehabilitation plans for each patient
- Collected and input all patient data at year end to provide written reports on department's overall success rate
- Assisted with all interviews, trainings, reviews, and disciplinary actions for all full-time and seasonal employees
- Assessed facility and equipment for repair and replacement needs to maintain quality of care for all patients and staff
- Championed a culture of continuous improvement within the team through constructive feedback exchanges during regular performance evaluations
Foster and Rescue Coordinator
Galveston County Animal Resource Center
01.2021 - 01.2022
- Managed and maintained relationships with outside organizations to secure best opportunity of success for the animals in need
- Facilitated large scale multi-day collaboration efforts between the facility and facilities from both in-state and out of state
- Improved outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines
- Assisted with the development and execution of large-scale community events
- Assisted with all aspects of daily operating duties throughout the entire shelter when needed
- Maintained social media marketing
Education
Bachelor of Arts - Biology
Sam Houston State University
Huntsville, TX01-2015
Skills
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Documentation and reporting
Accomplishments
- Collaborated with team of 5 in the development of a new Outdoor Rehabilitation Facility
- Collaborated with team of 15 in the success of the first every week-long emergency bat freeze event, which saved over 1,600 local Houston bats
- Supervised team of 20 staff members
- Facilitated a departmental growth of over 50% within first year as manager
Certification
- Oiled Wildlife Rehabilitation and Response Management Training - 11/2024
Languages
English
Timeline
Wildlife Rehabilitaion Manager
Houston Humane Society Wildlife Center
08.2023 - 03.2025
Wildlife Rehabilitation Coordinator
Houston Humane Society Wildlife Center
01.2022 - 08.2023
Foster and Rescue Coordinator
Galveston County Animal Resource Center
01.2021 - 01.2022
Bachelor of Arts - Biology
Sam Houston State University
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