Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Tiffani Gomes

Suffield,CT

Summary

Detail-oriented individual with a proven ability to multitask in fast-paced environments. Possessing a strong capacity for planning, prioritizing, and managing staff and customer-oriented activities. Dynamic interpersonal skills with a talent for growing customer base, building and training teams. Highly effective communication skills demonstrated through motivating staff, servicing customers, and implementing directives mandated by administration.

Overview

15
15
years of professional experience

Work History

Sales Associate

Bath & Body Works
11.2024 - Current
  • Handled incoming calls efficiently.
  • Maintained high standards of customer service in retail.
  • Organized and replenished stock to maintain inventory levels.
  • Implemented floor set changes to align with seasonal trends.

Work Strategies Service Center Supervisor

Select Medical
10.2015 - Current
  • Managed WSSC team to consistently surpass customer expectations.
  • Promote a culture of cooperation that recognizes the contributions of all WSSC team members.
  • Facilitated communication between contracted client company and providers/facilities alongside account executives.
  • Coordinated customer schedules based on contractual agreements.
  • Supplied reports based on contractual agreements.
  • Provided compliance details to case managers, adjusters, and customers in line with agreement.
  • Resolved questions and problems for existing clients and service providers.
  • Cultivated collaborative partnerships with case managers and providers.
  • Oversaw required assessments for workers' comp and disability.
  • Managed daily deposits and invoicing.

Furniture Supervisor/Key Holder

Babies R’ Us
08.2010 - 10.2015
  • Direct staff activities.
  • Conducted training sessions.
  • Oversaw daily store opening and closing procedures.
  • Processed and organized daily bank deposits.
  • Ensured consistent adherence to operational protocols on a daily basis.

Sales Associate/Costumer Service

WetSeal
04.2010 - 08.2010
  • Assist costumers
  • Cashier
  • Responsible for the back of the store and fitting room
  • Assist with questions and problem resolution

Education

Dual Masters - Business And Science of Health Administration

University of Phoenix

Bachelor Of Science And Health And Administration - Science and Health Administration

University of Phoenix
03.2025

High School - General Studies

Bloomfield High School
Bloomfield, CT
01.2008

Skills

  • Teamwork and collaboration
  • Multi-tasking strength
  • Exceptional customer service
  • Complex Problem-solving
  • Client account management
  • Verbal and written communication
  • Task prioritization
  • Positive and professional
  • Superb time management

Accomplishments

  • Promoted from part-time to full-time Supervisor; and then to Key-holder within one year while overseeing the Apparel Department. During that time period I increased the store’s margin for two consecutive years.
  • During the uncertain times post pandemic single-handedly kept the revenue above our yearly goals, resulting in the supervisor promotion.

Timeline

Sales Associate

Bath & Body Works
11.2024 - Current

Work Strategies Service Center Supervisor

Select Medical
10.2015 - Current

Furniture Supervisor/Key Holder

Babies R’ Us
08.2010 - 10.2015

Sales Associate/Costumer Service

WetSeal
04.2010 - 08.2010

High School - General Studies

Bloomfield High School

Dual Masters - Business And Science of Health Administration

University of Phoenix

Bachelor Of Science And Health And Administration - Science and Health Administration

University of Phoenix
Tiffani Gomes