Tiffani Hall
Maple Heights,OH
Summary
Candidate with strong leadership skills and experience seeking a position that is personally fulfilling and presents opportunity to contribute significantly the company and the people it serves both internally and externally. Detail-oriented team player with solid organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Experienced trainer and facilitator with extraordinary communication skills.
Overview
24
24
years of professional experience
Work History
Recruitment Coordinator
Alexander Mann Solutions
04.2021 - Current
- Managing account specific administration activities such as CV capturing, requisition management, interview scheduling, help desk support, candidate checklist management, updating applicant tracking system and pre-employment screening
- Managing other various ad-hoc administration activities to support effective running of recruitment process
- Collaborating on or completing daily, weekly, monthly and quarterly reports accurately as required within set deadlines
- Building and maintaining strong working relationships between all parties including recruiters, hiring managers, vendors and other account stakeholders
- Ensuring stakeholders are continually appraised and updated on relevant processes
- Management of day-to-day queries relating their area of responsibility, ensuring all are dealt with in effective and timely manner and escalated where necessary
- Participating in continuous improvement implementation within immediate team.
- Maintained open lines of communication throughout entire recruitment process, fostering positive relationships with both candidates and clients.
Referring Physicians Services Representative
Cleveland Clinic Foundation
08.2015 - 04.2021
- Maintain exceptional performance in quality, patient and provider experience, first call resolution, customer satisfaction and teamwork in closely monitored environment
- Research data, schedule appointments, verifying insurance data and coordinating clinic wide resources to meet needs and facilitate critical access
- Provides after-Train incoming company new hires and team members
- Integral part of critical projects.
Table Games Coach
Horseshoe Cleveland Casino
03.2012 - 02.2015
- Report to Table Games Assistant Manager
- Lead table games dealer teams in order to create continuous improvement in the employee experience and service for our guests
- Help protect game integrity and compliance with internal controls and Ohio Casino Control Commission regulations
- Train dealers on table games, processes and procedures
- Evaluate dealer performance and provide feedback
- Provide exceptional customer service for executive/VIP guests and maintain confidentiality.
Sales Consultant
AT&T/ Ohio Bell
06.2009 - 01.2012
- Customer retention, sales, account maintenance, client consultation, order placement, and bill adjustment
- Handle customer complaints and resolve issues with courtesy and professionalism.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Evaluated customer purchase requirements and recommended best-fit company offerings.
Appeals Representative
Wellpoint/Anthem Blue Cross Blue Shield
02.2000 - 03.2009
- Collect, organize and track information to facilitate and expedite appeals processing
- Review appeals and determine what documentation or additional information is needed for review
- Conduct detailed research in every aspect of appeals, including adherence to accreditation, regulations, policies and practices
- Make decisions on administrative appeals based on protocol
- Update status and clarify documentation requests
- Prepare correspondence to appellant to acknowledge receipt and confirm decision on appeal
- Respond to complaints sent to Division of Insurance
- Provide ideas for and help develop process improvements
- Maintain databases
- Train other departments on appeals process.
Education
Some College (No Degree) - Psychology
University of Cincinnati
CincinnatiBachelor of Science - Molecular Genetics
The Ohio State University
Columbus, OH06.1996
Skills
- Instrumental in process improvements and root cause initiatives
- Previous Toastmaster
- Microsoft Office Suite
- Eightfold
- Taleo
- Background Checks
- Resume Screening
- Written and verbal communication
- Recruitment lifecycle process
- Onboarding Coordination
- Administrative Skills
- Compliance knowledge
- Goal-Oriented
- Policy Development
- Calendar Management
- Relationship Building
- Training development
- Microsoft Office
- Conflict Resolution
- Documentation and Recordkeeping
- Eligibility Determinations
- Applicant Qualification
- New Hire Onboarding
- Remote Conferencing and Communication
- Human Resources Support
- Conflict Resolution
- Documentation and Recordkeeping
- Eligibility Determinations
- Applicant Qualification
- New Hire Onboarding
- Remote Conferencing and Communication
- Human Resources Support
- Conflict Resolution
- Documentation and Recordkeeping
- Eligibility Determinations
- Applicant Qualification
- New Hire Onboarding
- Remote Conferencing and Communication
- Human Resources Support
- Conflict Resolution
- Documentation and Recordkeeping
- Eligibility Determinations
- Applicant Qualification
- New Hire Onboarding
- Remote Conferencing and Communication
- Human Resources Support
- Conflict Resolution
- Documentation and Recordkeeping
- Eligibility Determinations
- Applicant Qualification
- New Hire Onboarding
- Remote Conferencing and Communication
- Conflict Resolution
- Documentation and Recordkeeping
- Eligibility Determinations
- Applicant Qualification
- New Hire Onboarding
- Remote Conferencing and Communication
- Human Resources Support
- Conflict Resolution
- Documentation and Recordkeeping
- Eligibility Determinations
- Applicant Qualification
- New Hire Onboarding
- Remote Conferencing and Communication
- Human Resources Support
Timeline
Recruitment Coordinator
Alexander Mann Solutions
04.2021 - Current
Referring Physicians Services Representative
Cleveland Clinic Foundation
08.2015 - 04.2021
Table Games Coach
Horseshoe Cleveland Casino
03.2012 - 02.2015
Sales Consultant
AT&T/ Ohio Bell
06.2009 - 01.2012
Appeals Representative
Wellpoint/Anthem Blue Cross Blue Shield
02.2000 - 03.2009
Some College (No Degree) - Psychology
University of Cincinnati
Bachelor of Science - Molecular Genetics
The Ohio State University
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