Tiffani Hall
Grand Prairie,TX
Summary
Dynamic professional with a proven track record at Pinnacle Foundation Repair, excelling in customer relations and documentation management. Adept at problem-solving and multitasking, I consistently ensured timely permit issuance and efficient project coordination, enhancing client satisfaction and operational efficiency. Committed to delivering exceptional service and fostering teamwork in fast-paced environments.
Experienced with specialized task execution and strategic implementation. Utilizes effective problem-solving techniques to enhance operational processes. Track record of fostering team collaboration and ensuring project success.
Overview
8
8
years of professional experience
Work History
Warranty & Permitting Specialist
Pinnacle Foundation Repair
05.2022 - Current
- Answered incoming phone calls, providing a professional and welcoming introduction.
- Ordered essential documentation, including job paperwork and initial reports for scheduled jobs.
- Secured municipal permits, ensuring timely issuance through diligent follow-ups.
- Maintained ongoing dialogue with project teams about permitting delays and solutions.
- Finalized paperwork coordination with third-party companies post-repair completion.
- Collaborated with external companies to accelerate document delivery processes.
- Issued warranty packets immediately following project completion for client convenience.
- Arranged warranty visits for clients reporting issues after work completion.
- Supported projects team by managing invoicing processes for deposits and final payments.
Telephone Operator
Friendly Chevrolet
06.2021 - 01.2022
- Answered phone calls with a warm greeting and transferred clients to appropriate departments.
- Took messages from clients and emailed them to relevant departments for efficient communication.
- Mailed license plates and critical information while ensuring confidentiality.
- Assisted accounting in identifying numerical errors within spreadsheets for accuracy.
- Filed paperwork and unissued license plates to maintain organized records.
- Maintained constant communication with managers regarding time-sensitive tasks.
Scheduling Coordinator
Tuff Shed
05.2020 - 04.2021
- Effectively managed appointment calendars leveraging software tools such as Excel and Outlook.
- Developed quick solutions for scheduling issues to drive efficiency and profitability gains.
- Handled daily scheduling conflicts to optimize operations and ensure complete shift coverage.
- Communicated changes effectively to staff.
- Responded promptly to incoming phone calls, addressing potential client questions thoroughly.
- Facilitated paperwork organization for managers through diligent filing and scanning activities.
- Engaged with Home Depot in creating electronically designed sheds according to client needs.
- Answer all incoming emails from potential clients, salesmen, managers, etc.
To-Go Specialist
On the Border
01.2017 - 05.2019
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Assisted hosts and bussers when able to do so.
Hostess
Logan's Roadhouse
11.2016 - 01.2017
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took to-go orders over the phone and ensured that the food was packaged correctly by the time they customer arrived.
- Handled the cash register and partook in transactions.
Education
Bachelor of Science - Psychology
Texas Woman's University
Denton, TX05-2022
High School Diploma -
Wilmer-Hutchins High School
Hutchins, TX05-2019
Skills
- Customer relations
- Expert problem solving
- Analytical thinking
- Documentation management
- Excellent communication
- Adaptability and flexibility
- Data entry software proficiency
- Team work scheduling
- Attention to detail
- Multitasking
Timeline
Warranty & Permitting Specialist
Pinnacle Foundation Repair
05.2022 - Current
Telephone Operator
Friendly Chevrolet
06.2021 - 01.2022
Scheduling Coordinator
Tuff Shed
05.2020 - 04.2021
To-Go Specialist
On the Border
01.2017 - 05.2019
Hostess
Logan's Roadhouse
11.2016 - 01.2017
Bachelor of Science - Psychology
Texas Woman's University
High School Diploma -
Wilmer-Hutchins High School
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