Summary
Overview
Work History
Education
Skills
Websites
Certification
CWA Union Steward 2002-2017
References
Timeline
Generic

Tiffani Henderson

Burleson,TX

Summary

Corporate Cash Application Specialist with extensive experience in cash application and reconciliation. Demonstrated ability to enhance productivity and efficiency in financial processes. Expertise in financial reporting, account reconciliation, and payment processing software. Strong communication and problem-solving skills facilitate effective transaction management and customer support.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Corporate Cash Application Specialist

Dairy Farmers of America
Fort Worth, USA
05.2025 - Current
  • Assist in the aforementioned position, in addition to:
  • Act as a liaison between brokers and customers.
  • Managed intercompany payments, transfers, and cash applications across diverse corporate sectors.
  • Applied accurate adjustments to general ledger entries to maintain financial integrity.
  • Conducted audits to ensure compliance with internal policies and procedures.
  • Streamlined processes for handling payments related to logistics, dairy products, and leases.

Cash Application Specialist

Dairy Farmers of America
09.2021 - 05.2025
  • Responsible for completion of timely & accurate application of customer payments received via lockbox, electronic payments, ACH/Wires, CC’s, checks, remittance advices, etc.
  • Assist with cash application issue resolutions by collaborating with collections & accounting teams regarding B2B collections
  • Reconcile customer payments with outstanding receivables.
  • Very familiar with customer portals.
  • Work to reduce exceptions through root cause analysis & escalations
  • Maintaining accurate cash flow records.

Executive Office / Human Resources Assistant (PT & FT)

RDT Cable Services LLC
Burleson, USA
09.2018 - 09.2021
  • Administered weekly payroll and direct deposits for over 40 subcontractors.
  • Managed bookkeeping functions, including accounts receivable and accounts payable.
  • Ensured confidentiality of proprietary and personnel records.
  • Created and maintained subcontractor contracts through compliance-focused editing.
  • Monitored company insurance policies to guarantee adequate coverage.
  • Assisted with yearly tax preparations for 1099 employees.
  • Coordinated onboarding processes, ensuring completion of paperwork and background checks.
  • Arranged travel logistics and scheduling for team members.

Senior Records Clerk (Treasury)

AT&T
Dallas, USA
09.2013 - 10.2020
  • Executed cash application processes for large corporations, ensuring accuracy and timeliness.
  • Investigated customer payment claims and exceptions, resolving issues effectively.
  • Oversaw escalation mailbox and internet chat to promptly address customer inquiries.
  • Monitored paperwork related to bank error claims and remittance processing.
  • Coordinated online payment investigation requests for consumer and business accounts.
  • Served as primary contact for overpayments, verifying customer account details.
  • Managed special customer billing requests, including EDI and A/R inquiries.
  • Acted as main liaison for key national accounts, including Disney and Marriott.

Fraud Analyst & Revenue Management Specialist

AT&T
11.2007 - 09.2013
  • Performed case investigations requiring extensive link analysis to just probability of fraudulent abuse
  • Isolated & analyzed unusual activity with specific telephone/account numbers & took appropriate action to resolve situations
  • Investigated fraudulent activity on the AT&T network by utilization of various systems in addition to Theft of Identity (TOI).
  • Conducted customer interviews via telephone to question customers and informants involved in cases.
  • Made decisions regarding fraud disconnects, fraud credits & coordinated with Credit & Collections on accounts with fraudulent activity
  • Interfaced with law enforcement agencies and other legal entities to fulfill subpoenas and court orders

Service Representative

AT&T
06.1999 - 11.2007
  • SME for Workflow Management
  • Handled consumer/business transactions in connection with customer accounts for complaints, requests and/or inquiries.
  • Coordinated the technical support of local number portability with the local service provider to the end user
  • Provided outstanding customer service/support for a large range of business and residential customers to include resolving customer complaints, account resolutions, new accounts, and billing inquiries.
  • Worked as a liaison between AT&T (formerly Southwestern Bell) and resale customers for broadband/DSL services
  • High level of retail sales including both consumer and commercial with telecommunication systems and/or equipment.

Education

High School Diploma -

Nolan Catholic High School
Fort Worth, TX
06-1993

Some College (No Degree) - Business Administration

Tarrant County College
Fort Worth, TX

Skills

  • Internal auditing and payment processing
  • Root cause analysis
  • Accounts receivable management
  • Effective communication
  • Invoice verification and billing management
  • ERP systems
  • B2B transaction management and portal knowledge
  • MS Office Suite
  • SLA fulfillment and claims processing
  • Skip tracing and investigative skills
  • Payroll management and onboarding processes
  • Month-end closing procedures
  • Account updating and collection strategies
  • General ledger entries, adjustments, and adaptability skills
  • Proficient in SAP applications
  • Cash application and reconciliation skills
  • Problem solving abilities
  • Team collaboration skills
  • Vendor account monitoring
  • Oracle
  • Factoring experience
  • PNC/BOA High Radius system (AI)
  • Ad hoc networks
  • Customer relationship management (CRM)
  • MS Office Suite
  • Certification for MS Excel basics
  • Various AR software system experiences
  • SLA fulfillment
  • SAP
  • EDI platforms
  • LexisNexis
  • Skip tracing
  • V lookups
  • Payroll
  • Quicken
  • Onboarding
  • Customer contract management
  • Medical terminology and claims processing
  • All administrative duties
  • Investigative acumen and persistence

Certification

  • White
  • Yellow
  • Green

CWA Union Steward 2002-2017

  • Ensured adherence to grievance procedures outlined in collective bargaining agreements.
  • Collaborated with human resources to administer employee benefits effectively.
  • Negotiated wages, hours, and working conditions for union members with management.
  • Maintained detailed records of grievances and tracked resolutions consistently.
  • Investigated employee grievances and proposed actions aligned with contractual terms.
  • Advocated for workers' rights while balancing company interests.
  • Facilitated conflict resolution between union members and management through mediation sessions.
  • Participated in monthly meetings to review contract compliance and address concerns.

References

References available upon request.

Timeline

Corporate Cash Application Specialist

Dairy Farmers of America
05.2025 - Current

Cash Application Specialist

Dairy Farmers of America
09.2021 - 05.2025

Executive Office / Human Resources Assistant (PT & FT)

RDT Cable Services LLC
09.2018 - 09.2021

Senior Records Clerk (Treasury)

AT&T
09.2013 - 10.2020

Fraud Analyst & Revenue Management Specialist

AT&T
11.2007 - 09.2013

Service Representative

AT&T
06.1999 - 11.2007

High School Diploma -

Nolan Catholic High School

Some College (No Degree) - Business Administration

Tarrant County College