Tiffani Henry
Newport News,VA
Summary
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
9
9
years of professional experience
Work History
Lead Teller Operations Specialist
Wachovia Bank
10.2009 - 02.2012
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Established rapport with new clients to increase satisfaction and loyalty.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Cashier/ Front-end Worker
Jerry's Artist Outlet
08.2006 - 10.2009
- Processed credit card and gift certificate payments with electronic computer system.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained organized and orderly front end and removed carts, baskets and debris.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
- Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
- Demonstrated product features, answered questions, and redirected objections to highlight positive aspects.
Key Carrier
Rite Aid
06.2003 - 07.2004
- Trained team members in successful strategies to meet operational targets.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Processed cash, credit, debit and check payments.
- Accepted and processed customer returns.
Education
Certification - Business Administration
Newark Early College High School
Newark, NJ06.2003
Skills
- Complex Information Interpretation
- Currency Counting Machines
- Sorting and Filing
- Change Orders
- Teller Procedures
- Discrepancy Resolution
- Supervising Tellers
- Information Processing
- Transaction Error Identification
- Exceptional Customer Service
- Customer Needs Assessments
- Risk Management Evaluations
- Client Relationships
- Identity Verification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Teller Operations Specialist
Wachovia Bank
10.2009 - 02.2012
Cashier/ Front-end Worker
Jerry's Artist Outlet
08.2006 - 10.2009
Key Carrier
Rite Aid
06.2003 - 07.2004
Certification - Business Administration
Newark Early College High School
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