Summary
Overview
Work History
Education
Skills
Timeline
Generic

TIFFANI Hess

Long Beach,CA

Summary

Personable Office Administrator with over 8 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls, and fulfilling staff members' requests. Professional and welcoming in creating an upbeat work environment.

Overview

10
10
years of professional experience

Work History

Administrative Coordinator

MNM Management
12.2019 - Current
  • Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
  • Developed positive relationships with clients by promptly addressing inquiries and concerns via phone or email communication.
  • Fostered a positive work atmosphere with strong interpersonal skills, empathetic listening, and proactive support for colleagues in their daily tasks.
  • Prepared detailed documents and reports in adherence administrative processes.
  • Managed sensitive information securely with strict adherence to confidentiality protocols while maintaining organized records for easy access when needed.
  • Assisted in the recruitment process by reviewing resumes, scheduling interviews, and conducting pre-screening phone calls.
  • Maintained a professional office environment by overseeing facility maintenance, equipment upkeep, and supply inventory management.

Administrative Assistant

American Business Solutions
02.2016 - 12.2019
  • Established effective working relationships with internal employees, vendors, shipping company contacts and customers.
  • Contacted vendors to determine shipping dates and availability for specific items to notify customers.
  • Positively engaged with customers to understand their needs and responded appropriately to questions.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Assisted call-in customers with questions and orders.
  • Maintained customer accounts and relationships.

Administrative Office Assistant

Tao Productions
10.2014 - 01.2016
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Organized and updated schedules for executives.
  • Used software to coordinate meetings, appointments and tasks senior executives.
  • Handled scheduling for executive's calendar and prepared meeting agenda and materials.
  • Scheduled appointments and handled calenders for senior leadership.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.


Education

Associate's degree - Business Marketing

Cerritos College
Norwalk, CA
05.2023

Skills

  • Advanced MS Office Suite Proficiency
  • Strong Problem Solver
  • Project Management
  • Executive Support
  • Travel Accommodations
  • Schedule Management
  • Office Administration
  • Confidentiality and Discretion
  • Answer Multi-Line Phone Systems
  • Records Management Databases

Timeline

Administrative Coordinator

MNM Management
12.2019 - Current

Administrative Assistant

American Business Solutions
02.2016 - 12.2019

Administrative Office Assistant

Tao Productions
10.2014 - 01.2016

Associate's degree - Business Marketing

Cerritos College

Similar Profiles

CREATE PROFILE
TIFFANI Hess