Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffani Marks

Creola,AL

Summary

Accomplished Operations Manager with a proven track record at Sallys Beauty Supply, adept in inventory management and fostering effective communication. Demonstrates a continuous learning attitude, excelling in Microsoft Excel and prioritizing safety regulations compliance. Achieved significant improvements in workflow efficiency and inventory accuracy, showcasing decision-making and team coordination skills.

Personable and detail-oriented with strong ability to think on feet and resolve issues efficiently. Possesses knowledge of logistics and transportation operations, coupled with proficiency in routing software and communication tools. Committed to ensuring smooth operations and timely deliveries by leveraging organizational and multitasking skills.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

13
13
years of professional experience

Work History

Plane Dispatcher

MediVac
03.2018 - 05.2024
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of Number fleet vehicles.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Ensured workplace safety compliance through diligent adherence to OSHA regulations and company policies.
  • Focused on developing critical thinking skills through problem-solving exercises that required creative use of Excel functions.
  • Prepared Excel worksheets and Word documents.

Surgery Scheduler

Providence Hospital and Medical Centers
10.2015 - 02.2018
  • Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
  • Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Verified insurance coverage and obtained pre-authorizations.
  • Optimized workspace organization by implementing effective storage solutions and tool management practices.
  • Safeguarded company assets through diligent inventory management of tools, equipment, and materials used in daily operations.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Checked patients in and out and collected payments.

Manager of Operations

Sallys Beauty Supply
04.2011 - 09.2015
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
  • Optimized inventory control procedures to minimize stockouts and excess inventory levels.
  • Streamlined operational processes by implementing efficient workflow management strategies.
  • Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
  • Managed daily operations, ensuring smooth workflow and timely completion of tasks.
  • Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
  • Performed data entry and completed proper paperwork.
  • Completed physical inventory counts each month.
  • Ensured regulatory compliance in all aspects of logistics operations, including transportation safety standards and customs requirements.

Education

Murphy High School
2011

Skills

  • Customer service
  • Data entry
  • Decision-making
  • Active listening
  • Attention to detail
  • Time management
  • Microsoft powerpoint, excel, and Word
  • Inventory management
  • Stock reconciliation
  • Stock optimization
  • Proper storage protocols
  • Safety regulations compliance
  • Continuous learning attitude
  • Team coordination
  • Efficient communication
  • Work area organization

Timeline

Plane Dispatcher

MediVac
03.2018 - 05.2024

Surgery Scheduler

Providence Hospital and Medical Centers
10.2015 - 02.2018

Manager of Operations

Sallys Beauty Supply
04.2011 - 09.2015

Murphy High School
Tiffani Marks