Tiffani Holloway
Leeds,Alabama
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Auction Manager
Copper Storage Management
04.2021 - Current
- Schedule and monitor auctions for 180< storage facilities according to state lien laws
- Ensure legal compliance of lien laws in every operating State
- Oversee and monitor the auction process from start to finish
- Monitor auction agents time and attendance
- Assigned auction agents to move items, collect money and issue receipts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitor and promptly respond to company and vendor emails
- Host weekly team meeting and attend manager meetings
- Monitor and assist team members with assigned tasks
- Record auction metrics, key performance indicators and update spreadsheets weekly
- Monitor and assist with auction audits for approximately 450 units scheduled per month
- Train and manage a team of Auction Agents
- Any other task deemed necessary by Director of Operations.
Dispatch Manager
King Boyz Towing and & Recovery
02.2018 - 04.2021
- Answered a multi-line phone system
- Dispatched calls
- Responded to inquiries via email and website
- Assisted in daily operations such as ordering of supplies, invoicing, reconcile daily transactions
- Processed A/P vendor invoices, maintained filing system, and organized title paperwork
- Trained and managed a team of dispatchers.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Organized and coordinated dispatch training programs for new hires and refresher training programs for existing personnel to continuously promote company vision, values and culture.
- Recruited, interviewed and selected employees in compliance with hiring practices and minimum standards of qualification and recommended personnel for promotion, demotion or reclassification to meet staffing requirements.
- Assisted in resolving customer complaints and grievances.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Managed customer accounts and invoicing.
Office Manager /Administrative Asst
Snider Fleet (Formerly, TCI Tire Centers)
10.2011 - 01.2018
- Answered a 10-line phone system
- Submitted A/P vendor payments and bank deposits
- Lead in the hiring process, processed all new hire paperwork, training, and orientation
- Prepared quarterly statements and reports
- Reconciled purchase card / credit card statements
- Authorized employee timecards for payroll
- Trained and managed office staff members
- Invoiced orders to other TCI centers
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
Executive Assistant to CFO (promoted Claims in 2005)
Shelby Vesta Insurance
08.2003 - 08.2011
- Performed weekly batch check processing
- Performed other account payables duties
- Processed vendor payments
- Performed other clerical duties such as filing, faxing, copying, answered phone calls
- Prepared quarterly and monthly statements
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Organized and coordinated conferences and monthly meetings.
- Handled incoming and outgoing mail, email and faxes.
- Answered high volume of phone calls and email inquiries.
Education
Secondary Education/ History
University of Alabama
05.2003
Skills
- Office management
- Microsoft Office
- Data Entry
- Outlook
- Billing
- Financial Reporting
- Adaptability
- Organizational Skills
- Regulatory Compliance
- Time Management
- Decision Making
- Team Leadership
- Online Auction Management
- Performance Metrics
Additional Information
Knowledge of StorEdge, SiteLink, MaddonCo, SAP, ImageRight and SIS software. Advanced in Microsoft Office. Posse phone etiquette, good organizational skills, and the ability to prioritize tasks and meet deadlines.
Timeline
Auction Manager
Copper Storage Management
04.2021 - Current
Dispatch Manager
King Boyz Towing and & Recovery
02.2018 - 04.2021
Office Manager /Administrative Asst
Snider Fleet (Formerly, TCI Tire Centers)
10.2011 - 01.2018
Executive Assistant to CFO (promoted Claims in 2005)
Shelby Vesta Insurance
08.2003 - 08.2011
Secondary Education/ History
University of Alabama
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