Summary
Overview
Work History
Education
Skills
Timeline
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Tiffani Howard

South Bend,IN

Summary

Dynamic Assistant Branch Manager looking to make a career change and make an impact on people's lives. Excels in problem solving, resource sharing, and caring for others. Graduated with an education degree and completed psychology courses. Empathetic listener who wants to help others and have a meaningful career.

Overview

2017
2017
years of professional experience

Work History

Assistant Branch Manager

Centier Bank

Senior Service Representative

Central Bank and Trust
06.2016 - 07.2016
  • Developed strong relationships with clients, fostering trust and loyalty.
  • Proactively identified potential issues, implementing preventive measures to avoid disruptions in service delivery.
  • Implemented new strategies to improve overall customer experience within the company.
  • Collaborated with team members to optimize workflow and maximize productivity.
  • Exceeded sales targets through upselling and cross-selling of products and services.

Customer Service Representative

Security Service Federal Credit Union
10.2010 - 06.2015
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Responded to customer requests for products, services, and company information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Associate Degree - Education

Ivy Tech Community College of Indiana
Indianapolis, IN
08.2021

High School Diploma -

Elkhart Christian Academy
Elkhart, IN
06.2006

Skills

  • Banking
  • Operations management
  • Business development
  • Team development
  • Staff education and training
  • Inbound call management
  • Child protection
  • Suicide prevention
  • De-escalation techniques
  • Behavioral health
  • Empathetic
  • Great listener
  • Superb communication skills

Timeline

Senior Service Representative

Central Bank and Trust
06.2016 - 07.2016

Customer Service Representative

Security Service Federal Credit Union
10.2010 - 06.2015

Assistant Branch Manager

Centier Bank

Associate Degree - Education

Ivy Tech Community College of Indiana

High School Diploma -

Elkhart Christian Academy

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Tiffani Howard