Tiffani Johnson
Grantsville,UT
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experienced in stepping into roles, quickly learning company processes with the ability to understand managements vision and help drive success.
Overview
17
17
years of professional experience
Work History
Senior Manager of FHP Success
Nav Technologies
Draper, UT
08.2014 - 05.2024
- Managed a team of 10+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Collaborated with cross-functional team members to build and execute development plans.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Communicated effectively with customers through phone, chat, and email to resolve any disputes or product related issues they might have.
Office Manager/Insurance Agent
Nationwide Insurance - Dunn Agency
West Jordan, UT
08.2012 - 08.2014
- Ordered supplies and equipment to maintain adequate inventory levels.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Site Manager/Office Manager
Towne Storage
West Jordan, UT
09.2007 - 08.2012
- Performed routine audits to maintain inventories, supplies and equipment.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Maintained filing system for records, correspondence and other documents.
- Managed front desk operations including greeting visitors, answering phones or helping customers with questions they had about their product.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Education
Associate of Science - Dental Assisting
Eagle Gate College
Murray06-2008
High School Diploma -
Alta High School
Sandy07-2003
Skills
- Cross-Functional Collaboration
- Business performance management
- Talent Development
- Data Entry-65 WPM
- Employee Training
- Banking operations
- Office Administration
- Quick and Eager Learner
- Ability to multitask
- Keen ability to prioritize tasks based on urgency
References
References available upon request.
Timeline
Senior Manager of FHP Success
Nav Technologies
08.2014 - 05.2024
Office Manager/Insurance Agent
Nationwide Insurance - Dunn Agency
08.2012 - 08.2014
Site Manager/Office Manager
Towne Storage
09.2007 - 08.2012
Associate of Science - Dental Assisting
Eagle Gate College
High School Diploma -
Alta High School
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