Summary
Overview
Work History
Education
Skills
Timeline
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Tiffani Jones

Rising Sun,IN

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

14
14
years of professional experience

Work History

Lead Golf Course Attendant

Rising Star Casino Resort
07.2018 - 10.2021
  • Greeted golf course guests and shared information on course conditions, rules and gameplay.
  • Trained in different roles at golf course to help team deliver first-rate support to guests.
  • Handled clerical and cashier work inside clubhouse to assist players.
  • Built and established positive relationships with patrons, team members and supervisors.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Trained new recreation attendants on safety procedures and customer service tactics.

Casino Host

Rising Star Casino Resort
09.2015 - 03.2018
  • Developed one-on-one relationships with premium players and provided exceptional guest service to cultivate and maintain VIP relationships.
  • Achieved goals and objectives for phone calls, e-mails and letters mailed to current, inactive and prospective high-end players for increased casino revenue.
  • Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
  • Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
  • Planned and executed promotions and VIP events, tournaments and other special functions to develop and maintain guest loyalty and incremental visitation.
  • Developed marketing plans to boost customer loyalty and enhance customer satisfaction.

VIP Marketing Services Representative

Rising Star Casino Resort
04.2015 - 09.2015
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Collaborated with Casino Host to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Dual Rate Cocktail Server

Rising Star Casino Resort
09.2012 - 03.2015
  • Maintained clean and organized bar area.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Anticipated guest needs and provided proactive service.
  • Determined customer preferences to suggest appropriate cocktails and increase sales.

Lead Entertainer/VIP Cocktail Waitress

Hollywood Casino Lawrenceburg
06.2009 - 06.2012
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Greeted new customers, discussed specials, and took drink orders.
  • Built solid rapport with many frequent patrons to cultivate guest loyalty.
  • Learn and perform routine dances and acts for customer entertainment.

Contemporary Sales/Personal Shopper

Saks Fifth Ave
11.2007 - 07.2009
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Developed professional relationships with customers to establish repeat business and increase trust.
  • Documented sales and customer feedback to enable tracking history and maintain a high end clientele.

Education

Associate of Arts - Marketing

Cincinnati State Technical And Community College
Cincinnati, OH

High School Diploma -

Oak Hills High School
Cincinnati, OH
06.2005

Skills

  • Interpersonal Communication Skills
  • Customer Experience
  • Customer Needs Assessments
  • Sales Strategies
  • Customer Service
  • Account Management
  • Microsoft Excel
  • Sales Expertise
  • Customer Account Management

Timeline

Lead Golf Course Attendant

Rising Star Casino Resort
07.2018 - 10.2021

Casino Host

Rising Star Casino Resort
09.2015 - 03.2018

VIP Marketing Services Representative

Rising Star Casino Resort
04.2015 - 09.2015

Dual Rate Cocktail Server

Rising Star Casino Resort
09.2012 - 03.2015

Lead Entertainer/VIP Cocktail Waitress

Hollywood Casino Lawrenceburg
06.2009 - 06.2012

Contemporary Sales/Personal Shopper

Saks Fifth Ave
11.2007 - 07.2009

Associate of Arts - Marketing

Cincinnati State Technical And Community College

High School Diploma -

Oak Hills High School

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Tiffani Jones