Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffani Lacey

Morris,IL

Summary

Very hard worker fast learner. Get along with others well. Quick learner. Driven employee assists organizational shipping to promote efficacy. Performs precise packing and shipment auditing tasks. Comfortable working against strict deadlines and intense fulfillment traffic. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Friendly and reliable , offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Seasoned Customer Associate with many years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience

Work History

Warehouse Packer

Amazon
11.2022 - 11.2023
    • Packed, weighed and shipped items per customer specifications.
    • Learned and followed warehouse safety protocols to prevent injuries and accidents.
    • Inspected products before packaging to avoid shipping defective or damaged goods to customers.
    • Operated tape machines, scales and label printers to package items correctly.
    • Added packed boxes to conveyor belts for movement to shipping stations.
    • Kept work areas neat, clean and free from debris.
    • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
    • Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
    • Moved cardboard, plastic ties and other debris from unboxing to trash.
    • Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.

Customer Service Associate

Minit Mart
02.2021 - 10.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Kept customer spaces clean, neat and organized for maximum appeal.
  • Recommended appropriate services to customers and helped overcome objections with persuasive communication style.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.

Audit Associate

WSI
02.2019 - 04.2019
    • Audit tires make labels.
    • Prepared working papers, reports and supporting documentation for audit findings.
    • Performed auditing work in accordance with rigorous auditing standards and principles.

Dietary Aide

Park Pointe Healthcare and Rehabilitation Center
10.2018 - 02.2019
    • Take orders serve food clean do dishes stock back room
    • Served meals to residents in accordance with established schedules and dietary procedures.
    • Kept all kitchen areas clean, tidy and free of hazards.
    • Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
    • Followed all food safety regulations while preparing meals for patients.
    • Cleared tables and removed dishes, trays, and utensils from dining room to dishwashing area.
    • Arranged tray and or table settings with proper tableware, condiments, and tray card.
    • Maintained strict levels of cleanliness for tables, floors, and prep areas.
    • Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
    • Assisted in maintaining dry storage areas and handling unpacking, dating, and rotating of food and non-food supplies as directed.
    • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
    • Discarded outdated food products and maintained waste disposal procedures.
    • Upheld efficiency of meal services by pre-setting tables before patients arrived.
    • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
    • Cleaned and organized kitchen, dining and service areas.
    • Monitored food quality and freshness throughout day.
    • Stored food in designated containers and storage areas to prevent spoilage.
    • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
    • Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks.

Sorter

St. Vincent DePaul Thrift Store
02.2017 - 03.2018
  • Sort clothes take donations
  • Utilized sorting systems to sort items fast and accurately.
  • Worked collaboratively with colleagues in fast-paced environment to meet tight deadlines for sorting.
  • Assessed and sorted items into containers or designated areas according to classification, size, and condition.
  • Followed company policies and procedures to produce consistent work results.
  • Maintained cleanliness and order of conveyor belt and sorting line areas to reduce safety risks.
  • Inspected items for damage or defects before sorting as part of quality control process.
  • Examined products for imperfections and defects.
  • Trained other workers in inspection and testing procedures.

Cashier/Customer Service

Menards
06.2017 - 02.2018
  • Ran the register did returns
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.

Deli Manager

Berkots Super Foods
02.2014 - 06.2016
  • Managed the deli and bakery.
  • Inventoried food products and associated materials on weekly basis.
  • Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
  • Set schedules for [Number] staff by planning and designating shifts and hours.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Observed quality assurance standards to optimize freshness of deli products.
  • Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
  • Controlled inventory costs by carefully managing portion control and reducing waste.
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Integrated service and team management strategies to boost business profits.
  • Collaborated with other departments to coordinate deli promotions and verify proper stock levels.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Monitored food inventory and supplies to prevent waste.
  • Controlled food costs and managed inventory.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Monitored food preparation, production, and plating for quality control.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.

Education

Graduate -

Morris High School
Morris, IL
05.2007

Skills

  • Order Processing
  • Shipment Preparation
  • Product Inspection
  • Quality Assurance
  • Box Assembly
  • Teamwork
  • Heavy Lifting
  • Attention to Detail
  • Time Management
  • Maintaining Workplace Safety
  • Flexible Schedule
  • Order Accuracy
  • Documentation and Reporting
  • Quality Control
  • Scheduling
  • Account Updating
  • Paperwork Processing
  • Product Knowledge
  • POS Systems Expert
  • Customer Relations
  • Documentation
  • Money Handling Abilities
  • Recordkeeping Strengths
  • Warehousing Functions
  • Computer Proficiency
  • Customer Service

Timeline

Warehouse Packer

Amazon
11.2022 - 11.2023

Customer Service Associate

Minit Mart
02.2021 - 10.2022

Audit Associate

WSI
02.2019 - 04.2019

Dietary Aide

Park Pointe Healthcare and Rehabilitation Center
10.2018 - 02.2019

Cashier/Customer Service

Menards
06.2017 - 02.2018

Sorter

St. Vincent DePaul Thrift Store
02.2017 - 03.2018

Deli Manager

Berkots Super Foods
02.2014 - 06.2016

Graduate -

Morris High School

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Tiffani Lacey