Managed case files and maintained organized records to ensure efficient document retrieval.
Drafted legal correspondence, pleadings, and discovery documents with precision and attention to detail.
Facilitated communication between clients, attorneys, and court personnel to streamline case progress.
Coordinated scheduling of appointments, hearings, and depositions for optimal time management.
Quality Assurance Manager
Queens of Clean
02.2022 - 11.2022
Establish procedures and quality standards
Reviewed current standards and policies
Established and accomplished goals in improvement for profit, quality and improvement
Troubleshoot product issues and fixed problem
Office Assistant
Cross Reporting Service
06.2012 - 07.2016
Answered multi-line phone
Performed routine clerical, data entry, and or word processing
Managed supplies and inventory
Billing
Coordinated between insurance companies and patients regarding payments
Collected and organized medical records, materials and supplies needed for admissions, appointments and meetings
Provided excellent customer services to those entering and leaving the Hospital
Register new patients
Floor manager
Kohls Department Store
08.2009 - 08.2011
Managing staff
Train Staff
Finding new ways to improve the store
Meeting customer demands
Legal Secretary
J. Martin Kerr, Attorney at Law
09.1998 - 06.2007
Understanding of legal terminology
Transcribe, proofread, and file legal documents
Manage schedules
Answered multi-line phone
Performed routine clerical, date entry, and or word processing work
Managed supplies and inventory
Billing
Server
Fat Chance Bar & Grill
09.2000 - 12.2004
Provide excellent customer service
Greet Customer and present menus
Take and serve food and drink orders
Keep tables clean and tidy at all times
Adhere to all health department rules and regulations and all customer service guidelines
Skills
Staff Supervision
Attention to Detail
Employee Training
Customer Service
Complaint Investigation
Team Building
Goal Setting
Communication
Computer literacy
Problem solving
Organization
Time management
Customer service
Attention to detail
Bookkeeping
Typing
Scheduling
Multitasking
Patient Interviews
Scheduling Appointments
Outpatient Services
Medical Records
Patient Relations
Supervise Staff
Train Staff
Manage Inventory
Assist Customers
Active Listening
Team Player
Great Interpersonal and Communication Skills
Time Management
Experience With Cash Register and Ordering Information System
LANGUAGES
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AWARDS
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