Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiffani Lugo

Monroe,MI

Summary

Driven Individual with extensive experience in care planning, documentation, and daily living assistance. Skilled in fostering client independence, managing diverse needs, and ensuring safety through compassionate care and effective communication. Eager to leverage strong organizational and collaboration skills to enhance client satisfaction ans streamline care operations.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Direct Support Professional

Help At Home Health Care
09.2023 - Current
  • Supported individuals with disabilities in daily living activities, enhancing independence and quality of life.
  • Collaborated with multidisciplinary teams to develop and implement personalized care plans for clients.
  • Monitored client progress, documenting behavioral changes and communicating effectively with caregivers and families.
  • Assisted clients in achieving personal goals through tailored support strategies and encouragement.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
  • Participated in ongoing training opportunities to stay current on best practices in disability support services.
  • Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
  • Assisted disabled clients to support independence and well-being.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Served as a reliable point of contact for family members, maintaining open lines of communication about client progress and addressing any concerns promptly.
  • Enhanced communication skills of non-verbal clients using alternative communication devices.
  • Maintained entire family's schedule and organized events.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.

Caregiver/Office Associate

Friends of the Family
03.2017 - Current
  • Coordinated client communications to ensure timely follow-ups and responses.
  • Assisted in scheduling appointments and managing client calendars efficiently.
  • Supported team members in maintaining accurate client records within database systems.
  • Facilitated onboarding processes for new clients, providing essential information and resources.
  • Developed training materials for new staff on client care protocols and procedures.
  • Enhanced client satisfaction by promptly addressing concerns and providing personalized solutions.
  • Developed strong relationships with clients to build trust and loyalty, resulting in repeat business.
  • Analyzed feedback from clients to identify patterns and trends requiring attention or action from management.
  • Maintained detailed records of client interactions, enabling accurate tracking and reporting of performance metrics.
  • Assisted team members in resolving complex client issues, promoting a collaborative work environment.
  • Educated clients on available resources and services while guiding them through their options based on individual needs.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.
  • Trained staff on operating procedures and company services.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Cross-trained and provided backup support for organizational leadership.
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Developed personalized care plans based on individual needs and preferences.
  • Monitored client health conditions, reporting changes to healthcare professionals promptly.
  • Trained new caregivers on best practices for patient care and safety protocols.
  • Implemented engaging activities to enhance client well-being and social interaction.
  • Coordinated with families and healthcare teams to ensure effective communication and support.
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Collaborated with healthcare team members to develop personalized care plans for each client, resulting in tailored support and improved wellbeing.
  • Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
  • Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
  • Efficiently organized schedules for multiple clients simultaneously while maintaining high-quality care standards.
  • Facilitated smooth transitions between home care settings by coordinating services and communicating effectively with all parties involved.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted with daily living activities, running errands, and household chores.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Completed regular check-ins and progress report for each client.
  • Recorded status and duties completed in logbooks for management.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Scheduled daily and weekly care hours for client caseload.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Assisted in document preparation and filing, maintaining accurate records for easy access.
  • Streamlined communication between departments, fostering collaboration on projects.
  • Trained new employees on office procedures, enhancing onboarding experience and efficiency.
  • Implemented best practices for data entry accuracy, improving overall operational workflow.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Assisted in the training of new hires, helping them quickly acclimate to their roles and responsibilities.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

Waitress

Maumee Bay State Park Lodge
05.2012 - 09.2017
  • Provided exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
  • Managed multiple tables efficiently, ensuring timely food delivery and accurate order processing.
  • Trained new staff on restaurant protocols and service standards, fostering a collaborative team atmosphere.
  • Collaborated with kitchen staff to ensure seamless communication regarding special requests and dietary restrictions.
  • Implemented suggestions for menu improvements based on customer feedback, contributing to enhanced dining experience.
  • Handled cash transactions accurately and maintained financial integrity of daily operations.
  • Resolved customer complaints promptly, maintaining positive relationships and encouraging repeat business.
  • Monitored dining area for cleanliness and organization, ensuring compliance with health and safety regulations.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Checked guests' identification before serving alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Education

No Degree - Nursing

Ohio State University of Marion
Marion, OH

GED -

Marion Harding High School
Marion, OH

Skills

  • Time management
  • Safety protocols knowledge
  • Behavior redirection
  • Client assistance
  • First aid and safety
  • Compassionate caregiving
  • Client documentation
  • Housekeeping tasks
  • Decision-making support
  • Health and safety requirements
  • Relationship building
  • Direct patient care
  • Transportation
  • Patient care
  • Disability awareness
  • Client transportation
  • ADL support
  • Goal setting
  • Team collaboration
  • Social skills development
  • Progress documentation
  • Individualized support planning
  • Safety monitoring
  • Transportation assistance
  • Nutrition
  • Multitasking and organization
  • Daily living support
  • HIPAA compliance
  • Empathy and patience
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Case documentation
  • Behavioral support
  • Positive reinforcement
  • Record keeping
  • Mobility assistance
  • Healthcare
  • Wellness and nutrition knowledge
  • Hygiene assistance
  • Infection control procedures
  • Charting and documentation
  • Client safety and first aid
  • First aid and CPR
  • Personal care assistance
  • CPR certification
  • Critical thinking
  • First aid certification
  • Attentive to people
  • Ability to lift
  • Cooking meals
  • Certified in CPR/AED
  • Vitals monitoring and documentation
  • Decision-making

Certification

Certified First aide/CPR/AED

Timeline

Direct Support Professional

Help At Home Health Care
09.2023 - Current

Caregiver/Office Associate

Friends of the Family
03.2017 - Current

Waitress

Maumee Bay State Park Lodge
05.2012 - 09.2017

No Degree - Nursing

Ohio State University of Marion

GED -

Marion Harding High School

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