Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Tiffani Maess

Englewood,OH

Summary

Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.

Overview

14
14
years of professional experience

Work History

General Manager

Caliber Collision
Dayton, Ohio
03.2010 - 01.2024
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Conducted regular meetings with senior management team to review progress against established objectives.
  • Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Trained employees on duties, policies and procedures.
  • Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
  • Tracked monthly sales to generate reports for business development planning.
  • Recruited, trained and empowered employees to achieve key performance indicators.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

General Manager

Jeff Schmitt Cadillac Body Shop
Beavercreek, Ohio
01.2024 - Current
  • Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
  • Maintained relationships with vendors to obtain the best pricing on supplies and materials.
  • Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Built and maintained loyal, long-term customer relationships through effective account management.
  • Delegated work to staff, setting priorities and goals.
  • Administered employee discipline through verbal and written warnings.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

Vista High School
Vista, CA

Skills

  • Customer Relationship Management
  • Quality Management
  • Project Management
  • Staff Supervision
  • Expense Control
  • Vendor Sourcing
  • Troubleshooting expertise
  • Profit and loss accountability
  • Supervision and training
  • Budgeting and cost control
  • Negotiation Skills
  • Vendor Partnerships
  • Leadership
  • Time Management

Accomplishments

  • I-Car Platinum
  • Leadership in High Gear
  • Platinum Leadership

Timeline

General Manager

Jeff Schmitt Cadillac Body Shop
01.2024 - Current

General Manager

Caliber Collision
03.2010 - 01.2024

Vista High School

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Tiffani Maess