Tiffani Marquez
Sierra Vista,AZ
Summary
Highly experienced Retail Associate/Team Lead known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements.
Overview
10
10
years of professional experience
Work History
Sales Associate
CosmoProf Beauty Supply
Sierra Vista, AZ
06.2017 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories or better product alternatives to boost revenue.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Streamlined opening and closing procedures as integral member of store staff.
- Prepared bank deposits, and drafted sales reports to keep daily processes running smoothly.
- Coordinated store products and conducted inventory counts to maintain merchandise flow.
- Completed opening and closing tasks by cashing out registers, inspecting security and alarm systems, preparing bank deposits and delegating daily tasks.
Team Lead
Walmart
Sierra Vista, AZ
02.2017 - Current
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Led employee relations through effective communication, coaching, training and development.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures in order to increase daily profit goals.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Facilitated daily meetings to communicate team performance goals and results, to include daily tasks and goals.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Managed efficient cash register operations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Exhibited excellent people skills during interaction with employees and customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Trained new team members by relaying information on company procedures and safety requirements.
Education
High School Diploma -
Buena High School
Sierra Vista, AZSkills
- Stockroom Upkeep
- Order Processing
- Upselling Techniques
- Cash Handling
- POS System Operations
- Stocking, Merchandising and Receiving
- Verbal and Written Communication
- Policy and Procedure Adherence
- Customer Service
- Time Management
- Retail Knowledge
- Sales Leadership
Timeline
Sales Associate
CosmoProf Beauty Supply
06.2017 - Current
Team Lead
Walmart
02.2017 - Current
High School Diploma -
Buena High School
Similar Profiles
Sabrina PiotrowskiSabrina Piotrowski
Sales Associate at CosmoProf Beauty SupplySales Associate at CosmoProf Beauty Supply
Ashley SosebeeAshley Sosebee
Customer Service Cashier at CosmoProf Beauty SupplyCustomer Service Cashier at CosmoProf Beauty Supply
Hailey MolargikHailey Molargik
Assistant Manager at CosmoProf Beauty SupplyAssistant Manager at CosmoProf Beauty Supply