Tiffani McCorkle
Herndon,VA
Summary
Experienced Community Manager with a proven track record in overseeing operations and fostering positive tenant relations within dynamic apartment communities. Adept at creating and implementing strategies that drive interest and engagement in properties. Strong communicator skilled in active listening, facilitation, and conflict resolution to address tenant needs effectively. Dedicated to enhancing resident satisfaction and property success.
Overview
8
8
years of professional experience
Work History
Project Management/ Central Analyst
Trinity Property Consultant
01.2025 - Current
- Oversaw a portfolio of 3,500+ residential units, managing the full scope of property operations including delinquency resolution, invoice processing, lease renewals, and compliance audits. Specialized in housing programs such as Section 8, ensuring accurate documentation and adherence to regulatory standards.
- Led strategic project planning, implementing performance tracking systems to enhance accountability and operational efficiency.
- Designed and executed risk mitigation strategies, increasing project success rates and strengthening stakeholder confidence.
- Optimized cross-functional workflows, driving collaboration between departments to streamline processes and improve service delivery.
- Fostered a high-performing team culture, promoting open communication, morale, and continuous improvement.
Operations Support Specialist
Trinity Property Consultant
05.2024 - 01.2025
- Directed comprehensive financial operations across a large residential portfolio, with a focus on optimizing cash flow, ensuring regulatory compliance, and enhancing tenant satisfaction.
- Managed accounts receivable and payable workflows, ensuring timely, accurate transactions and improved cash flow.
- Oversaw lease renewals and property budget reviews, driving financial accuracy and strategic forecasting.
- Analyzed variance reports, identifying discrepancies and reallocating resources to optimize budget performance.
- Reviewed and approved housing applications, including Section 8, ensuring full compliance with housing regulations and promoting equitable access.
- Implemented streamlined operational processes, resulting in measurable gains in tenant satisfaction and overall efficiency.
- Collaborated with cross-functional teams to resolve tenant concerns promptly, strengthening communication and fostering a responsive, supportive environment.
Multi-Site Leasing, Corporate Specialist
WC Smith
05.2023 - 04.2023
- Managed leasing and operational functions across multiple residential communities, ensuring regulatory compliance, resident retention, and high-quality service delivery.
- Processed rental and subsidy applications across diverse sites with precision and efficiency, maintaining compliance with housing regulations.
- Led renewal initiatives, increasing resident retention through proactive engagement and streamlined processes.
- Delivered outstanding customer service, building strong relationships and fostering a welcoming community environment.
- Negotiated lease terms and closed agreements, aligning client needs with property goals to drive occupancy.
- Oversaw daily operations, including leasing, marketing campaigns, and maintenance coordination to ensure smooth community management.
- Directed turnover and punch-list activities, ensuring timely unit readiness and quality contractor performance.
Talent Acquisition Specialist- Recruiter
Raytheon
08.2022 - 04.2023
- Acted as the strategic Talent Acquisition focal point, managing the full lifecycle recruitment process for professional hires, including candidate sourcing, screening, and recommendation through diverse channels such as job boards, internal databases, social media, and employee referrals.
- Coordinated interview schedules and maintained proactive communication with hiring managers and stakeholders to ensure seamless, timely hiring processes.
- Built and managed a centralized candidate database within the Applicant Tracking System to support current and strategic talent needs, aligning requisition requirements and job postings with organizational priorities.
- Led the offer process, including pre-screening, salary negotiations, and extending offers, ensuring smooth candidate onboarding and placement.
- Tracked and reported key recruitment metrics to leadership, while executing sourcing strategies designed to attract diverse, qualified candidates and managing a high requisition volume.
- Streamlined and facilitated the end-to-end hiring process to meet business needs effectively.
Assistant Community Manager
Aldon Management
12.2019 - 12.2021
- Leveraged candidate relationship management skills to maintain a qualified tenant pipeline, supported tenant qualification, and facilitated smooth onboarding processes.
- Collaborated with management to develop job specifications, make salary recommendations, and negotiate compensation for the Community Manager role while assisting in strategic reporting through weekly and monthly leasing updates.
- Partnered with the accounting team to reconcile tenant balances, oversee move-ins and move-outs, and ensure financial accuracy with low delinquency rates.
- Directed maintenance coordination, grounds management, and service requests, ensuring tenant satisfaction.
- Supported full lifecycle recruitment processes which contributed to effective team development and property success.
Assistant Community Manager
Ardmore King's Grant
04.2018 - 11.2019
- Maintained accurate and timely records of all community transactions, including delinquency reports and move-in/move-out documentation.
- Conducted pre-screening and behavioral interviews to assess applicant qualifications and efficiently fill open positions.
- Managed daily operations, maintenance, and administrative activities for residential properties while ensuring smooth property improvements and tenant satisfaction.
- Oversaw leasing activities, including applicant screening per company policies, coordinating advertising efforts, and organizing open house events.
- Directed the supervision of maintenance and office personnel, ensuring team productivity and effective service delivery.
- Negotiated vendor contracts and service agreements, monitoring day-to-day property operations to ensure alignment with budget and performance standards.
Education
Associate of Applied Science - Business Administration
Central Piedmont Community College
Charlotte, North Carolina12.2013
Skills
- Technical Skills
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Property Management Software (eg, Yardi, AppFolio, RealPage)
- Property Management and Operations
- Property Operations Management Maintenance
- Coordination and Supervision Lease Administration and Compliance
- Vendor Negotiations and Contract Management
- Financial Reporting and Budget Oversight
- Tenant Move-In/Move-Out Process Management
- Tenant Relations and Customer Service
- Tenant Relationship Building Community Engagement and Satisfaction Improvement
- Customer Service Excellence Conflict Resolution and Problem Solving
- Financial and Administrative Management
- Rent Collection and Delinquency Reduction
- Accounting and Financial Reconciliation
- Budget Planning and Cost Efficiency
- Financial Reporting and Analysis Consumer Transaction Oversight
- Leasing and Talent Acquisition
- Talent Relationship Management Full Lifecycle Recruiting for Property Teams
- Competency-Based Interviewing Recruitment Planning and Execution
- Coordinating Open Houses and Hiring Events
- Lease Marketing and Advertising Strategies
- Leadership and Team Coordination
- Supervision of Maintenance and Office Personnel
- Team Productivity Optimization Development of Staff Opportunities
- Training and Mentorship
- Interpersonal and Organizational Skills
- Strategic Planning
- Project management
- Financial analysis
- Regulatory compliance
- Risk mitigation
- Tenant relations
- Data analysis
Timeline
Project Management/ Central Analyst
Trinity Property Consultant
01.2025 - Current
Operations Support Specialist
Trinity Property Consultant
05.2024 - 01.2025
Multi-Site Leasing, Corporate Specialist
WC Smith
05.2023 - 04.2023
Talent Acquisition Specialist- Recruiter
Raytheon
08.2022 - 04.2023
Assistant Community Manager
Aldon Management
12.2019 - 12.2021
Assistant Community Manager
Ardmore King's Grant
04.2018 - 11.2019
Associate of Applied Science - Business Administration
Central Piedmont Community College