Tiffani Morgan
Richmond Hill,NY
Summary
Results-driven Program Director with a proven track record of delivering projects on time and within budget. Excel at strategic planning, team leadership, and operational management to drive program success. Skilled in conflict resolution, effective communication, and stakeholder engagement, ensuring seamless collaboration across departments. Thrive in fast-paced environments by prioritizing tasks and leveraging problem-solving abilities to overcome challenges.
Overview
10
10
years of professional experience
Work History
Program Director
QUEENS COMMUNITY HOUSE AT PS.117
Queens, NY
12.2021 - 07.2024
- Led and managed a program serving 120 children, ages 5 to 10, focusing on providing high-quality educational and recreational activities.
- Collaborated with parents, guardians, and external stakeholders to address concerns, provide updates, and ensure continuous improvement in service delivery.
- Oversee the development and implementation of age-appropriate curriculum and activities to promote social, emotional, and academic growth.
- Supervised and mentored 20 staff members, including teachers, counselors, and support staff, ensuring alignment with program goals and child safety standards.
- Conducted regular staff training and professional development sessions, resulting in an 85% improvement in staff retention and performance.
- Managed budgeting processes, including creating forecasts and tracking expenses.
- Conducted needs assessments and developed program objectives.
Group Leader
SHELTERING ARMS AT PS.354
Queens, NY
09.2018 - 07.2020
- Mentor and promote associate growth and development by providing tools and direction to build associates' confidence, skills, and abilities
- Demonstrated problem-solving skills by diffusing challenging client situations
- Promoted independent growth by encouraging critical thinking, facilitating research projects, and working in partnerships and collaborative groups
- Maintained regular open communication with parents, staff, and direct supervisors; reported any incidents and concerns to the Assistant Director and Program Director
- Provided a safe and healthy environment for children and educational opportunities for families
- Responsible for typing memos, reports, and other correspondence
Lead Counselor
YMCA
Brooklyn, NY
07.2017 - 09.2018
- Typed documents such as correspondence, drafts, memos, and emails and prepared weekly reports for management
- Maintain accurate program records, including incident reports, logs, and daily attendance
- Provided leadership to campers in camp activities, including cleanliness, punctuality, rules, and sportsmanship
- Directly communicate with parents regularly concerning their child’s behavior relating to the standards of the YMCA
- Monitored referrals and advocated client participation in community services
Teacher Assistant
BAMBI DAY CARE
Brooklyn, NY
09.2014 - 08.2016
- Responsible for program recruitment and registration/intake process for volunteer parents and active participants
- Assisted in the development and implementation of lesson plans.
- Provided instructional support to teachers in accordance with established curriculum guidelines.
- Assisted the head teacher in all capacities to ensure an active, exciting, and interesting learning experience for all students in the classroom
- Developed and scheduled program activities according to program needs
- Organized lesson plans for students and prepared modules for the teaching assistants
Education
Bachelor of Arts - Children and Family Services
BROOKLYN COLLEGE
Brooklyn, NY12.2016
Associate of Science - Early Childhood Education
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
Manhattan, NY06.2011
Skills
- Program Management
- Team Leadership & Development
- Strategic Planning & Execution
- Budget & Resource Management
- Stakeholder Engagement
- Communication & Negotiation
References
References available upon request.
Timeline
Program Director
QUEENS COMMUNITY HOUSE AT PS.117
12.2021 - 07.2024
Group Leader
SHELTERING ARMS AT PS.354
09.2018 - 07.2020
Lead Counselor
YMCA
07.2017 - 09.2018
Teacher Assistant
BAMBI DAY CARE
09.2014 - 08.2016
Bachelor of Arts - Children and Family Services
BROOKLYN COLLEGE
Associate of Science - Early Childhood Education
BOROUGH OF MANHATTAN COMMUNITY COLLEGE
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