Tiffani Nixon
PROVO,UT
Summary
Achieved notable customer satisfaction improvements and streamlined operations at Nyman's Ski Shop by leveraging expert problem-solving and staff training skills. Demonstrated proficiency in store operations management and a friendly, positive demeanor, significantly enhancing service quality and operational efficiency.
Overview
7
7
years of professional experience
Work History
Custom Boot Fitter
Park City Ski Boot And Pedorthic
05.2022 - 04.2024
- Applied strong problem-solving skills to address unexpected challenges that arose during the fitting process.
- Improved overall project completion time through proficient use of hand tools, power tools, and specialized machinery.
- Sustained high-quality service levels with thorough knowledge of current trends, products, and technologies within the skiing industry.
- Enhanced customer satisfaction by providing professional ski boot equipment fitting and adjustments.
- Assisted customers with selecting appropriate ski boots for their skill level and preferences, resulting in a safer experience on the slopes.
- Promoted positive customer relations through prompt service, addressing concerns, and providing knowledgeable advice on ski boot usage.
Ski Shop Manager
Nyman's Ski Shop
09.2018 - 04.2022
- Developed loyal customer base with exceptional service, fostering a positive store reputation within the community.
- Implemented safety procedures for rental equipment maintenance, reducing accident rates among customers.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Collaborated effectively with fellow technicians to streamline workflows and optimize productivity within the shop environment.
- Managed reservations for rental equipment, streamlining the pick-up process for customers during peak seasons.
- Ensured safe skiing conditions by regularly inspecting and tuning skis and snowboards to meet industry standards.
- Assisted customers with selecting appropriate ski gear for their skill level and preferences, resulting in a safer experience on the slopes.
- Implemented new processes for tracking rental returns to reduce instances of lost or unreturned items, safeguarding company assets.
Home Health Aide
Leonard Consulting
07.2017 - 06.2018
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Provided mobility assistance such as walking and regular exercising.
Education
Associate of Science - Exercise Science And OutDoor Recreation
Utah Valley University
Orem, UT05.2026
Skills
- Cutting and Grinding
- Hand and power tools
- Staff Training and Development
- Employee Scheduling
- Store operations management
- Problem-Solving
- Friendly and Positive
Timeline
Custom Boot Fitter
Park City Ski Boot And Pedorthic
05.2022 - 04.2024
Ski Shop Manager
Nyman's Ski Shop
09.2018 - 04.2022
Home Health Aide
Leonard Consulting
07.2017 - 06.2018
Associate of Science - Exercise Science And OutDoor Recreation
Utah Valley University
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