TIFFANI PEAKER

• Managed incoming inquiries through phone and email, ensuring timely responses.
• Developed knowledge of company policies and procedures to provide accurate information.
• Participated in training sessions to improve product knowledge and service skills.
• Adapted quickly to changing workflows and priorities, demonstrating flexibility.
• Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
• Uses protocols, guidelines and appropriate software programs to handle customer requests coming into the Contact Center by phone,

• Answer and place calls in a friendly, professional manner

• Provide exam instructions and assist with paperwork

• Work with referring physicians and clinical teams

• Enter and update patient info in our scheduling system

• Deliver compassionate service—every time

• Assisted in maintaining accurate student records, ensuring compliance with institutional policies.
• Participated In meetings to discuss improvements and share insights on students needs.

• Skill in verbal communications

• Working closely with individuals with Iep and 504

plans

• Assists students with transitions

• Establishes rapport with student and maintains a positive relationship.

• Support students during emergency evacuation and drills based on the students specific emergency.

• Review, maintain and complete Court Orders in Child Support State System (CSES)

• Review, analyze and maintain spreadsheets/logs for fiscal department

• Complete monthly reports (i.e. stale dated checks and check extract)

• Perform tasks to assure project and program service level requirements and adherence goals are met

• Attend all department meetings to ensure compliance with state and office policies and procedures

• Performed other duties as explained and assigned

• Perform whole blood collection procedures (allogeneic, directed, automated red cell) donor collections.

• Perform donor health history screening

• Perform daily functions checks, assemble and maintain supplies and equipment to ensure state readiness and compliance.

• Load, set up, maintain and breakdown supplies and equipment.

• Complete required readings and training assignments by assigned deadline.

• Monitored premises to ensure safety and security of employees and visitors.
• Conducted regular patrols, identifying and addressing potential security risks.
• Responded promptly to alarms and emergencies, coordinating with law enforcement as needed.
• Maintained detailed logs of daily activities, incidents, and visitor access for reporting purposes.
• Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.