Tiffani Pettis-Owens
Portsmouth,VA
Summary
Dynamic and results-driven professional with extensive experience in the food service industry, notably at Chili's Bar and Grill. Proven expertise in guest services and organization, leading teams to enhance customer satisfaction. Skilled in food presentation and maintaining cleanliness, ensuring a memorable dining experience while training staff to excel in service standards.
Overview
6
6
years of professional experience
Work History
Food Server Assistant
IHOP LLC
09.2023 - 09.2025
- Assisted servers in delivering food and beverages to customers efficiently.
- Supported dining area cleanliness by clearing tables and resetting for next guests.
- Collaborated with kitchen staff to ensure timely order fulfillment and accurate service.
- Resolved customer inquiries and concerns to enhance overall dining experience.
Server Trainer
Red Robin
08.2021 - 08.2023
- Trained new servers on menu offerings, service standards, and customer engagement techniques.
- Conducted ongoing assessments of server performance to ensure adherence to operational guidelines.
- Developed training materials that enhanced onboarding processes for new team members.
- Implemented feedback mechanisms to evaluate training effectiveness and improve content delivery.
Head Server
Chili's Bar and Grill
07.2019 - 07.2021
- Led team of servers to ensure high-quality customer service and satisfaction.
- Trained new staff on menu knowledge and service standards for improved performance.
- Managed dining area workflow to optimize guest experience during peak hours.
- Oversaw inventory management, ensuring timely replenishment of supplies and materials.
Education
High School Diploma -
Oscar Smith High School
Chesapeake, VA06-2009
Skills
- Cleanliness
- Order taking
- Organization
- Food presentation
- Professional appearance
- Guest services
Timeline
Food Server Assistant
IHOP LLC
09.2023 - 09.2025
Server Trainer
Red Robin
08.2021 - 08.2023
Head Server
Chili's Bar and Grill
07.2019 - 07.2021
High School Diploma -
Oscar Smith High School
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