Tiffani Poole
Cambridge,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Chat and Phone Support
Kelly Connect Apple
Remote
10.2023 - Current
- Chat - Technical Support Specialist
- Apple, Inc. (KellyConnect)
- October 2023 – Current
- · Experience in Accounting, Billing, and Technical Support for Apple, Inc. (iOS) accounts.
- Fraud investigating
- Billing
- Answering calls also
- · Respond to a high volume of incoming chats.
- · Helping with billing issues, fraud management, product feature inquiries, navigating customers through various apps, data sharing & synchronization troubleshooting, verifying proper hardware and software configuration and setup, diagnosing, and resolving issues. Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Handled financial transactions efficiently, maintaining accurate records for billing purposes.
- Provided exceptional customer service, resolving billing disputes quickly and professionally.
- Improved billing accuracy by implementing a new invoice tracking system.
Patient Care Technician
Southeasten Hospital
Cambridge, OH
06.2023 - 03.2024
STNA
Interim HealthCare
04.2021 - 08.2022
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Teachers Aide
Cambridge City School District
08.2021 - 03.2022
- Supported student learning objectives through personalized and small group assistance.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Assisted teachers with supervision and care of group of Number children.
- Promoted physical, mental and social development using classroom games and activities.
STNA
Altercare Of Cambridge
Cambridge Ohio
11.2018 - 04.2021
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
STNA
Greystone Health
Cambridge, OH
09.2013 - 10.2015
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Education
Diploma -
Philo High School
Duncan Falls, OH05.2008
Skills
- Fraud
- Investigation
- Dispute
- Billing
- Computer skills
- Charting Expertise
- Feeding Assistance Expertise
- Medical Records Management
- Nursing Assistance
- Case Management
- Supporting Personal Needs
- Company Guidelines
- Supporting Daily Living Needs
- General Housekeeping Abilities
- Status Updates
- Critical Thinking
- Family Support and Assistance
- Responding to Emergencies
- Trustworthy Companion
- Intake Recording
- Regulatory Compliance
- Complex Problem-Solving
- Operational Procedures
- Quality Education
- Quick Problem Solver
- Activity Coordination
- Medical Office Administration
- Reading Comprehension
- Patient Relationship-Building
- Activity Planning
- Patient Assessments
- Patient billing
- Billing best practices
- Billing review
- Friendly, positive attitude
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Active listening
- Decision-making
- Problem resolution
Certification
- CNA - Certified Nurse Assistant
- Paraprofessional
Timeline
Chat and Phone Support
Kelly Connect Apple
10.2023 - Current
Patient Care Technician
Southeasten Hospital
06.2023 - 03.2024
Teachers Aide
Cambridge City School District
08.2021 - 03.2022
STNA
Interim HealthCare
04.2021 - 08.2022
STNA
Altercare Of Cambridge
11.2018 - 04.2021
STNA
Greystone Health
09.2013 - 10.2015
Diploma -
Philo High School