Tiffani Ricks
Troy
Summary
With a proven track record of enhancing business processes and delivering exceptional customer service, experience at Federal Express and other notable employers has allowed to leverage problem-solving and document management skills. Through a proactive approach, successfully streamlined operations and strengthened customer relationships, showcasing ability to effectively blend hard and soft skills for impactful outcomes.
Overview
9
9
years of professional experience
Work History
Courier/ Package Handler/ Material Handler
Federal Express
08.2023 - Current
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Established lasting relationships with customers by delivering packages on time, interacting professionally, and responding promptly to questions.
- Followed company policies and procedures during shift.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
Administrative Assistant
Dinapoli Optical
12.2022 - 05.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed department budgets and generated financial reports for management review.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Developed strategies to streamline and improve office procedures.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Liaised between clients and vendors and maintained effective lines of communication.
Medical Receptionist
Ophthalmic Consultants Of The Capital Region
12.2021 - 06.2022
- Supported office staff and operational requirements with administrative tasks.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Organized paperwork such as charts and reports for office and patient needs.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Completed patient referrals to other medical specialists.
- Answered phone calls and messages for 10-physician specialists, ophthalmologists, optometrist and opticians medical facility, scheduling appointments, and handling patient inquiries.
Special Education Teacher's Aide
Elmont Union Free School District
10.2017 - 11.2021
- Oversaw class of students in absence of instructor.
- Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Offered student support through special accommodations, extra assistance, and assessments.
- Monitored student classroom and outdoors activities to promote student safety.
- Maintained positive attitude and affirmatively communicated with each student.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Supported teacher in development of individual learning strategies.
Medical Receptionist Temp
Long Island Vitreoretinal Consultants
06.2016 - 10.2018
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Processed medical insurance claims and payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
Associate of Applied Science - Education
Nassau Community College
Garden City, NYSkills
- Schedule Adherence
- Business processes and procedures
- Problem-Solving
- Customer Service
- Time management
Document Management
Timeline
Courier/ Package Handler/ Material Handler
Federal Express
08.2023 - Current
Administrative Assistant
Dinapoli Optical
12.2022 - 05.2023
Medical Receptionist
Ophthalmic Consultants Of The Capital Region
12.2021 - 06.2022
Special Education Teacher's Aide
Elmont Union Free School District
10.2017 - 11.2021
Medical Receptionist Temp
Long Island Vitreoretinal Consultants
06.2016 - 10.2018
Associate of Applied Science - Education
Nassau Community College
Similar Profiles
MICHAEL PEREZMICHAEL PEREZ
Material Handler at Federal ExpressMaterial Handler at Federal Express
Selina Del-RioSelina Del-Rio
Handler at Federal ExpressHandler at Federal Express
Adrian GuerreroAdrian Guerrero
Courier/Swing Driver-DOT at Federal ExpressCourier/Swing Driver-DOT at Federal Express
TJ LeMastersTJ LeMasters
Package Courier at Federal ExpressPackage Courier at Federal Express
Alison McColloughAlison McCollough
Device Clinic Supervisor at Montgomery Cardiovascular Associates P.C.Device Clinic Supervisor at Montgomery Cardiovascular Associates P.C.