Tiffani Sampson
Mobile,AL
Summary
This position will give an increase level of responsibilities in strategic development, as well as the opportunity to enhance skills with budget and finance management. Understanding the importance of a mission and bringing it to full completion. This assignment will benefit both employer and myself by using expertise in customer service and the ability to learn new technologies and processes for driving success.
Overview
14
14
years of professional experience
Work History
Bartender Shift Manager
DeCam Lounge (Celebrity Lounge)
2021.10 - Current
- Served high customer volumes during special events, nights, and weekends.
- Implemented effective scheduling practices that maximized staff coverage during peak hours without exceeding budget limitations.
- Increased bar revenue by 5% and special promotions to drive sales.
- Evaluated staff performance regularly to identify areas of improvement or potential growth opportunities within the team structure.
Client Relationship Coordinator
TeleVox, INC
2014.11 - 2019.06
- Assisted new clients with implementation process.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering unified approach toward shared goals.
- Increased efficiency by streamlining coordination processes and implementing new organizational systems.
Application Development Associate
TeleVox, INC
2013.02 - 2014.11
- Streamlined software development processes, resulting in reduced time-to-market for new applications.
- Continuously monitored daily task and assignments by ensuring deadlines were met, including Go-Live dates.
- Responsible for participating and coordinating activities involved in client management and provide level one support resolution for all clients.
- Estimated work hours and tracked progress using Scrum methodology.
Client Care Specialist
TeleVox, INC
2010.07 - 2013.02
- Explained available products and services, demonstrated features and used persuasive communication strategies to redirect concerns.
- Monitored performance metrics closely, striving for continuous improvement based on feedback from both peers and supervisors alike.
- Liaised between internal departments to facilitate prompt resolution of complex cases, resulting in satisfied clients who appreciated the extra effort put forth on their behalf.
- Conducted exit interviews once the product was ready for the Go-Live date.
- Work closely with the sales team.
Education
High School Diploma -
Sierra High School
Colorado SpringsBachelor of Science - Management of Human Resources
University of South Alabama
Mobile, ALMBA - Public Administration
Columbia Southern University
Orange BeachSkills
- Upselling strategies
- Health and safety
- Ordering Supplies
- Employee Coaching
- Microsoft Dynamics CRM
- Microsoft SharePoint
Timeline
Bartender Shift Manager
DeCam Lounge (Celebrity Lounge)
2021.10 - Current
Client Relationship Coordinator
TeleVox, INC
2014.11 - 2019.06
Application Development Associate
TeleVox, INC
2013.02 - 2014.11
Client Care Specialist
TeleVox, INC
2010.07 - 2013.02
High School Diploma -
Sierra High School
Bachelor of Science - Management of Human Resources
University of South Alabama
MBA - Public Administration
Columbia Southern University
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