Tiffani Shortt
League City,TX
Summary
Detail-oriented professional with extensive experience in claims management, operational support, and customer service. Proven ability to coordinate operations and manage projects effectively, ensuring timely results and customer satisfaction.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Executive Adjuster Assistant
Executive Catastrophe Adjusters
Texas, Florida
2012 - Current
- Assisted in the development of detailed claims reports and estimates, focusing on catastrophe and large loss commercial claims, alongside experienced insurance adjusters.
- Coordinated deployment operations to catastrophe zones following significant weather events.
- Evaluated and categorized claim information, ensuring accurate extraction of pertinent policy information for each claim file.
- Compiled and submitted invoices in time and expense format to facilitate timely payments.
Motor Vehicle Fleet Manager
Turo
Southwest FL
2020 - 2022
- Operated a 10 vehicle fleet in compliance with safety regulations through Turo.
- Managed vehicle reservations and ensured timely customer pickups and drop-offs.
- Conducted routine inspections to maintain vehicle cleanliness and functionality.
- Assisted customers with inquiries and provided exceptional service throughout rental process.
Moving & Packing Manager
Super Mover
Southwest Florida
2017 - 2019
- Oversaw multiple moving and packing crews during extensive full pack outs of homes impacted by insurance claims.
- Directed daily operations by monitoring expenses and ensuring effective management of storage facilities.
- Executed inventory management strategies to optimize storage and movement of items.
- Managed customer feedback and issues to ensure satisfaction and uphold service excellence.
Education
Master of Science - Business
University of Phoenix
Tempe, AZ2014
Skills
- Proficient in Excel and Xactimate
- Operations management
- Administrative skills
- Quality management
- Problem resolution
- Income generation
- Business development
- Account management
- Purchasing
- Executive support
- Interpersonal skills
- Staff training
Certification
- All-Lines Adjuster License in Florida & Texas (2017 - Current)
Timeline
Executive Adjuster Assistant
Executive Catastrophe Adjusters
2012 - Current
Motor Vehicle Fleet Manager
Turo
2020 - 2022
Moving & Packing Manager
Super Mover
2017 - 2019
Master of Science - Business
University of Phoenix