Tiffani Thompson

Called patients daily to ask them about refills and filled them if they wanted meds filled.

signed patients up if they wanted immunizations.

transferred them to a pharmacist if they had questions about their meds

• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
• Ensured medication safety with thorough verification of prescription orders and drug interactions.
• Maintained accurate inventory levels for efficient pharmacy operations and cost control.
• Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes.
• Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
• Increased customer satisfaction by delivering friendly, personalized service during transactions.
• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
• Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
• Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
• Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
• Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
• Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
• Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Completed paperwork, entering prescription and insurance or billing information into patient profiles.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Reviewed and verified customer information and insurance provider information.
• Communicated directly with doctors offices via telephone, fax and email.
• Assisted in preparation, distribution and storage of pharmaceuticals.
• Collected co-payments or full payments from customers.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
• Entered and processed patients' prescriptions into internal system.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Counted and labeled prescriptions with correct item and quantity.
• Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
• Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
• Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
• Set up and modified patient profiles to include current medications and insurance details.
• Resolved third-party billing, computer system and customer service issues.
• Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
• Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
• Managed opening and closing duties for pharmacy.
• Developed and implemented improvements to pharmacy organization system.

• Coordinated merchandising, promoted new products and increased brand awareness.
• Increased customer satisfaction and grew business by maintaining close relationships with customers.
• Oversaw loading and unloading of packages in warehouse.
• Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
• Cultivated professional working relationships with peers and supervisors.
• Supervised ongoing daily production phases.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.

• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Streamlined the checkout process for improved customer experience and reduced wait times.
• Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
• Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Processed refunds and exchanges in accordance with company policy.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Worked with floor team and managers to meet wide range of customer needs.
• Used POS system to enter orders, process payments and issue receipts.
• Learned duties for various positions and provided backup at key times.
• Handled cash with high accuracy and took care to check bills for fraud.
• Operated cash register to record transactions accurately and efficiently.
• Performed cash, card and check transactions to complete customer purchases.
• Mentored new team members on POS system operation, customer service strategies, and sales goals.
• Led cashiers and associates in providing thoughtful customer service.
• Assisted customers by answering questions and fulfilling requests.
• Received and processed customer payments.
• Processed both cash and card purchases and returns.
• Helped customers complete purchases, locate items, and join reward programs.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
• Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
• Contributed to store promotions by informing customers of available discounts or special offers at checkout.
• Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
• Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
• Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.

• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Streamlined the checkout process for improved customer experience and reduced wait times.
• Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
• Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
• Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
• Managed multiple registers during high-traffic periods, effectively reducing customer wait times and increasing sales revenue.
• Utilized point-of-sale systems proficiently, processing various forms of payment quickly and accurately.
• Contributed to store promotions by informing customers of available discounts or special offers at checkout.
• Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
• Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
• Helped customers complete purchases, locate items, and join reward programs.
• Processed both cash and card purchases and returns.
• Received and processed customer payments.
• Educated employees on register use, merchandising, and customer service.
• Led cashiers and associates in providing thoughtful customer service.
• Maintained stock to meet expected customer demand.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Worked with floor team and managers to meet wide range of customer needs.
• Processed refunds and exchanges in accordance with company policy.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.