Summary
Overview
Work History
Education
Skills
Timeline
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Tiffani Thompson

Austin,TX

Summary

Compassionate Orthodontic Dental Assistant with a track record of completing tasks efficiently and maintaining high productivity. Skilled in patient education, orthodontic appliance maintenance, and digital dental imaging techniques. Excel at communication, empathy, and organizational skills which enhance patient comfort and office efficiency.

Overview

13
13
years of professional experience

Work History

Orthodontic Dental Assistant

Smiles Of Austin
Austin, Tx
07.2018 - Current
  • Answered phones promptly and professionally while scheduling appointments or providing information regarding services offered by the practice.
  • Performed laboratory tasks such as pouring up models from impressions taken in the practice.
  • Greeted patients warmly upon arrival in a friendly manner, making them feel comfortable before their appointment began.
  • Educated patients on proper oral hygiene techniques such as brushing and flossing.
  • Ordered supplies for the office to ensure adequate stock levels were available at all times.
  • Provided chairside assistance during treatment procedures such as bonding brackets to teeth and placing archwires.
  • Ensured patient comfort throughout the entire appointment process by providing blankets, pillows if necessary.
  • Sterilized instruments and maintained cleanliness of work area between appointments.
  • Worked with patients to schedule appointments that fit their needs and availability.
  • Assisted orthodontist with patient treatments, including taking x-rays and impressions.
  • Prepared trays of instruments for dental procedures according to protocol.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Performed basic laboratory tasks, such as pouring impressions and trimming models.
  • Documented patient records with procedures performed and added notes taken to charts.
  • Established clean, sterile and welcoming environment for patients.

Bartender

Buford’s beer garden
Austin, TX
11.2017 - Current
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Developed good working relationships with fellow employees through effective communication.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Processed payments accurately and efficiently with POS system.
  • Assisted in setting up the bar for service shift.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Performed opening and closing duties including restocking supplies.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Collected and organized daily till totals and tips.
  • Poured wine, beer, and cocktails for patrons.
  • Effectively multitasked within fast-paced environment.
  • Arranged bottles and glasses behind bar to make attractive displays.
  • Made friendly conversation with customers to provide enjoyable bar experience.

Store Manager

CVS Pharmacy
Austin, Tx
08.2012 - 04.2016
  • Established customer service standards and monitored staff compliance.
  • Performed regular price checks to ensure competitive pricing.
  • Managed daily banking activities such as deposits and withdrawals.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Resolved customer complaints in a timely manner.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Recruited, trained and supervised new employees.
  • Created weekly work schedules for store personnel.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Education

Some College (No Degree) - Dental Hygiene

Everest Institute
Austin, Tx

Skills

  • Orthodontic debonding procedures
  • Dental impressions
  • Chairside assistance
  • Sterilization techniques
  • Patient scheduling
  • Office inventory management
  • Time management
  • Communication skills
  • Attention to detail

Timeline

Orthodontic Dental Assistant

Smiles Of Austin
07.2018 - Current

Bartender

Buford’s beer garden
11.2017 - Current

Store Manager

CVS Pharmacy
08.2012 - 04.2016

Some College (No Degree) - Dental Hygiene

Everest Institute

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