Tiffani Trimm

• Schedules Quality Assurance inspections and testing for over 1,200 raters across the United States.
• Coordinates with raters and testers to ensure timely submission of required paperwork and test results.
• Communicates effectively with clients and raters, providing outstanding customer service and resolving inquiries.
• Ensures compliance with annual testing requirements by collecting, reviewing, and organizing essential documentation.
• Proactively identifies and resolves scheduling conflicts and administrative challenges to maintain operational efficiency.
• Completes onboarding of new clients.
• Aids in billing.

• Delivered, set up, and dismantled large-scale carnival rides and attractions, ensuring safety, accuracy, and timeliness.
• Loaded, secured, and transported rides and trailers to various event sites across multiple locations.
• Scheduled and coordinated event setups, managing timelines and resource allocation for efficient execution.
• Oversaw equipment loading/unloading and performed routine maintenance and troubleshooting to minimize downtime.
• Collaborated directly with clients to ensure event expectations were met, resolving onsite issues quickly and professionally.
• Balanced technical, logistical, and customer service responsibilities in a fast-paced, high-stakes event environment.
• Maintained detailed knowledge of ride assembly and safety protocols, contributing to consistently successful and safe events.
• Supported team operations by adapting to changing conditions and working flexible hours, including weekends and travel-based assignments.

• Created a fun, inclusive, and safe environment for a diverse clientele, fostering strong customer loyalty and repeat business.
• Expertly crafted a wide range of cocktails and signature drinks while managing high-volume service during peak hours.
• Maintained exceptional customer service standards, ensuring every guest felt welcomed, respected, and valued.
• Promoted themed nights and events, contributing to increased foot traffic and bar revenue.
• Handled cash, tabs, and POS transactions accurately in a fast-paced setting.
• Collaborated closely with security and staff to support a safe and respectful environment for all patrons.
• Trained and mentored new bar staff on drink recipes, service expectations, and inclusive customer interaction.
• Adapted quickly to high-energy shifts, multitasking between service, restocking, and customer engagement.

• Delivered personalized customer service to help clients find meaningful jewelry pieces for special occasions, resulting in consistent positive feedback and repeat business.
• Achieved or exceeded monthly sales goals by demonstrating product knowledge and using consultative selling techniques.
• Built strong customer relationships by providing expert guidance on diamonds, gemstones, and precious metals.
• Assisted in visual merchandising and maintaining store displays to align with Zales branding and seasonal promotions.
• Handled transactions accurately using POS systems, processed credit applications, and ensured secure handling of high-value items.
• Stayed current on product lines and promotions to confidently answer customer questions and upsell complementary pieces.
• Supported inventory management, including restocking, loss prevention, and regular cycle counts.
• Contributed to a collaborative team environment by supporting colleagues during peak hours and training new associates.

• Provided standardized time sensitive reporting to the Intelligence Community from a forward deployed location.
• Ensures validity of information provided to multiple customers throughout the SIGINT community.
• Mentors senior and junior level SIGINT Specialists on troubleshooting matters and guides analysts on writing standards via NSA and Resolute Support SIGINT Policy.
• Conducts continuous training of SIGINT Reporting to all team members.
• Provides direction and manages workflow for shift.
• Provides a daily activity summary to maintain awareness of mission critical details for oncoming shifts.
• Provides quality control for published SIGINT reporting and provides feedback to a team of 10-15 SIGINT Specialists.
• Responds to Requests for Information from tactical, operational, and various agency customers.

• Supported the Air Force ISR enterprise by analyzing real-time FMV feeds in support of tactical units.
• Performed geo-locational mensuration functions, extracting coordinates, and determining positional relationships from real-time and processed imagery.
• Created imagery products and reports to fulfill established and ad-hoc collection requirements.
• Performed area of responsibility (AOR), target research, and order-of-battle (OOB) analysis and identification.
• Collaborated with other imagery analysts, intelligence analysts, and subject matter experts swiftly, accurately, and effectively.

• Provided standardized time sensitive reporting to the Intelligence Community from a forward deployed location.
• Ensured validity of information provided to multiple customers throughout the SIGINT community.
• Mentored junior SIGINT Specialists on troubleshooting matters and guides analysts on writing standards via NSA and Resolute Support SIGINT Policy.
• Provided quality control for published SIGINT reporting and provides feedback to a team of 10-15 SIGINT Specialists.
• Responded to Requests for Information from tactical, operational, and various agency customers.
• Completed 65 day temporary duty assignment at Resolute Support Headquarters providing administrative and analytical support to 65 customers located at the CIJOC-A.
• Liaised with technical experts at RSHQ and supported IT needs to direct customers.
• Ensured accountability and personnel readiness as operational support to the Director of the CIJOC.

FUSION ANALYST:

• Employ the latest analytic tools, strategies, and expertise to efficiently triage large volumes of raw traffic for prosecution and follow-on intelligence production, significantly reducing the overall burden on the branch.
• Scan, sort, and categorize foreign language materials, leading to the recovery of essential elements of information.
• Translate, transcribe, and gist audio and graphic material Persian Farsi into English.
• Conducted target research and analysis from various classified intelligence and open sources.
• Produced reports using appropriate formats for dissemination.
• Coordinate operational collection issues with technicians and collection managers to troubleshoot and mitigate losses.
• Leverage app tools to enhance customer relations and ensure leadership remains apprised of high-priority events.
• Qualified as subject matter expert after only one year, allowing the company to have a knowledgeable employee to answer questions and problem solve.
• Analyzed data using ArcGis and GALE, prosecuting time perishable, critical intelligence for war fighters and policy-makers.
• Conduct digital network intelligence analysis and open-source analysis for military target office of primary interest.

TEAM LEAD:

• The division's point of contact on the collection, analysis, and production of timely intelligence for multiple critical target areas during the time of notable mission flux, growth, and volatility.
• Managed an air defense monitoring team comprising several joint-service personnel, prosecuting time-perishable, critical intelligence for warfighters and policy-makers.
• Organized the shutdown and seamless transfer of assignment while training a new team of employees resulting in no loss of real time coverage.
• Developed, implemented, and regularly revised standard operating procedures and office training materials significantly enhancing target knowledge and a career development path for existing and new team members, guaranteeing optimum traffic processing as well as personnel enhancement and growth.
• Oversaw accountability and scheduling for all team members on behalf of the branch chief, ensuring team efforts coincide with the branch's responsibility, tasks, and priorities.

US NAVY COLLATERAL DUTIES:

• Conducts, organizes, and leads using a variety of tools to ensure the division's mission readiness.
• Division Administrative Officer: created a universal system for monitoring and maintaining divisional personnel files, improving divisional and department organization of documents.
• Directed four physical training sessions per week over two years, leading to 100% pass rate of all 48 division members.
• Consistently rated among top Cryptologic Technicians at Navy Information Command Georgia due to performance at levels above current pay grade.