Tiffani Vasinko
Manhattan Beach,CA
Overview
14
14
years of professional experience
Work History
Senior Customer Success Manager
Waterplan
San Francisco, CA
03.2023 - Current
- Develop and execute pioneer project roadmaps, aligning milestones, resources, and timelines with project goals.
- Collaborate closely with stakeholders to secure buy-in and manage expectations throughout the project lifecycle.
- Champion product features and benefits to overcome customer objections.
- Personalize onboarding experiences for new customers, including resource allocation, goal setting, and best practices advice.
- Establish customer success programs in collaboration with cross-functional teams.
Enterprise Customer Success Manager
Servicetitan
Los Angeles, CA
04.2021 - 03.2023
- Cultivated senior-level relationships with 25-30 strategic accounts, ensuring a top-tier customer experience.
- Developed and managed strategic project plans to enhance product value and workflow efficiencies.
- Collaborated across departments to optimize the customer experience and influence product improvements.
- Advocated for customer needs and communicated pain points to positively impact the product roadmap.
Customer Success Manager
Boulevard
Los Angeles, CA
06.2020 - 04.2021
- Managed a portfolio of high-value client accounts with unique use cases.
- Oversaw technical integration, customer support, and program management during onboarding.
- Provided technical troubleshooting and facilitated client feedback for product development.
- Fostered strong client relationships to drive customer satisfaction.
Customer Success Manager
Toast, Inc
Los Angeles, CA
03.2019 - 04.2020
- Maintained relationships with 350+ customers, achieving 110% of upsell goals for 5 consecutive quarters, generating $4.2MM in revenue.
- Acted as a key customer advocate, collaborating with internal teams to optimize workflows.
- Mentored and trained new team members, contributing to their successful onboarding.
- Developed an internal knowledge database for training and reference.
Customer Success Manager
ActiveCampaign
Chicago, IL
01.2018 - 12.2018
- Developed and executed customer success plans for mid-market accounts, ensuring customer satisfaction and renewal.
- Established communication with decision-makers and conducted regular account engagement and analysis.
- Leveraged data analytics to measure success against customer expectations and identify upsell opportunities.
- Collaborated with cross-functional teams to recommend product features based on specific business needs.
Client Services Team Lead
Credico (USA) LLC
Chicago, IL
04.2016 - 01.2018
- Managed a team of five direct reports and oversaw relationships with eight clients.
- Monitored team progress and goals, providing coaching and training on processes and procedures.
- Conducted weekly team meetings to set expectations, create goals, and identify areas for improvement.
- Collaborated with C-level executives to implement company-wide procedures.
Account Manager
Credico (USA) LLC
Chicago, IL
04.2015 - 01.2018
- iPad creation, implementation and deployment to over 30 sales offices nationwide
- Point person for OPUS AT&T iPad training prior to client adoption.
Account/Project Manager
Activ Financial Systems Inc
Chicago, IL
10.2013 - 04.2015
- Served as the primary contact and relationship manager for over 35 clients, generating $2.5MM in revenue.
- Increased revenue through effective upselling of additional products and hardware.
- Proposed solutions based on client needs and ACTIV technology, handling onboarding and product demonstrations.
- Educated and updated clients on changes and enhancements in ACTIV services and products.
Media Associate
Starcom MediaVest Group
Chicago, IL
01.2013 - 10.2013
- Assisted in developing strategic multi-platform media plans for hyper-local regions.
- Managed multiple media campaigns simultaneously, coordinating placements with creative teams.
- Utilized data analytics tools such as Nielsen Ad views, MRI, SQAD, and ComScore to develop consumer insights.
Account Manager
Groupon
Chicago, IL
08.2011 - 11.2012
- Maintained relationships with over 307 active merchant accounts, driving $3.1MM in revenue.
- Established merchant loyalty by promoting operational Groupon products and ensuring successful marketing campaigns.
- Adapted to a fast-changing work environment and evolving company focus.
Account Executive
Groupon
Chicago, IL
05.2011 - 08.2011
- Researched Dallas/Ft Worth market to gain understanding of city culture and local business
- Pursued new merchants to become part of the "Groupon Now" platform.
Management Assistant
Enterprise Rent-A-Car
Chicago, IL
01.2010 - 05.2011
- Successfully completed the Management Trainee Program
- Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers
- Built strong rapport with local business owners and clients, contributing to increased business revenue.
Education
Speech Communication, Public Relations, Marketing, Journalism - Bachelor of Science
Southern Illinois University Carbondale
Carbondale, ILSkills
- Project Management & Time Management
- Customer-Centric Approach
- Communication & Presentation
- Stakeholder Collaboration
- Data Analytics & reporting
- Leadership & Team Building
- Strategic Planning
- Problem Solving
- Customer Onboarding & Retention
- Adoption & Usage Promotion
Timeline
Senior Customer Success Manager
Waterplan
03.2023 - Current
Enterprise Customer Success Manager
Servicetitan
04.2021 - 03.2023
Customer Success Manager
Boulevard
06.2020 - 04.2021
Customer Success Manager
Toast, Inc
03.2019 - 04.2020
Customer Success Manager
ActiveCampaign
01.2018 - 12.2018
Client Services Team Lead
Credico (USA) LLC
04.2016 - 01.2018
Account Manager
Credico (USA) LLC
04.2015 - 01.2018
Account/Project Manager
Activ Financial Systems Inc
10.2013 - 04.2015
Media Associate
Starcom MediaVest Group
01.2013 - 10.2013
Account Manager
Groupon
08.2011 - 11.2012
Account Executive
Groupon
05.2011 - 08.2011
Management Assistant
Enterprise Rent-A-Car
01.2010 - 05.2011
Speech Communication, Public Relations, Marketing, Journalism - Bachelor of Science
Southern Illinois University Carbondale