Tiffani Witt

As Certified Medical assistant working remote.

I was responsible for reaching out and receiving calls to and from patients for 112 accounts to do Medicare monthly check in calls.

I was able to asses and triage patient with out of range vitals.

I help schedule appointments and get medications refilled.

I assisted in getting patients resources for transportation, food and meal services and home health services.

I review financial obligations and program details for Chronic Care Management and Remote Patient Monitoring.

I was able to trouble shoot device issues and assist patient with taking vitals from home.

Assist patients in getting set up on our patient portal and teaching them how to log their vitals.

I notified practices for recent hospitalizations.

Obtained and documented patient medical history, vital signs and current complaints monthly.

Obtained client medical history, medication information, symptoms, and allergies.

Implemented improvements in workflow processes that led to increased productivity amongst staff members.

Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.

Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.

Educated patients on preventative care measures, effectively reducing the risk of future health complications.

Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.

Improved patient satisfaction by providing efficient and accurate medical assistance during care calls.

Helped improve patient outcomes by educating and advising on relevant treatments and care.

Oriented and trained new staff on proper procedures and policies.

Explained procedures to patients to reduce anxieties and increase patient cooperation.

Most of all keep up patient to provider communications on a monthly basis.

As a Lead Medical Assistant I was responsible for the following.

• Triaged incoming calls for provider to determine callers' needs for immediate appointments or scheduled visits.
• Ensured patient satisfaction by promptly addressing concerns, answering questions, and providing exceptional customer service.
• Ensured timely follow-up care by contacting patients with test results and coordinating necessary appointments for further evaluation or treatment.
• Assisted physicians and nurses with clinical procedures following safe practices.
• Precepted newly hired medical assistants to train each on office procedures and important tasks.
• Taught patients about medications, procedures, and care plan instructions.
• Documented patient information in EMR and prepared paperwork for medical staff.
• Assisted in various medical procedures such as vaccinations, wound care, and diagnostic testing for efficient patient care delivery.
• Collected and documented patient medical information such as blood pressure and weight.
• Improved patient outcomes by closely monitoring vital signs, accurately documenting findings, and promptly reporting any abnormalities to supervising clinicians.
• Assisted with routine checks and diagnostic testing by collecting and processing specimens.
• Promoted a positive clinic atmosphere by fostering open communication, actively participating in staff meetings, and providing constructive feedback on clinic operations.
• Sanitized, restocked, and organized exam rooms and medical equipment.
• Increased clinic efficiency by training and mentoring new medical assistants on clinical procedures and best practices.
• Streamlined patient flow by coordinating with physicians, nurses, and other healthcare professionals to effectively manage schedules and resources.
• Conducted regular quality assurance evaluations across all aspects of clinic operations to identify areas for improvement and implement corrective actions accordingly.
• Maintained a clean and safe clinical environment, adhering to strict infection control standards for the well-being of patients and staff.
• Monitored office procedures to correct problems and implement proactive improvements for better patient flow.
• Provided compassionate care for patients of all ages with diverse medical conditions by assisting in examinations, treatments, and follow-up appointments.
• Met operational targets consistently by guiding and motivating medical assistant team to effectively handling administrative and clinical needs.
• Called and faxed pharmacies to submit prescriptions and refills.
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Enhanced patient care by efficiently managing administrative tasks such as appointment scheduling and medical record management.
• Enforced department policies and procedures to keep team operating effectively and delivering top-notch care.
• Prepared and administered medications to alleviate patient symptoms.
• Reduced wait times for patients through effective scheduling adjustments based on demand patterns.
• Audited samples and refrigerated medications to verify freshness and remove any expired packages.
• Protected patients and staff from infection risks by routinely cleaning and disinfecting common areas and patient rooms.
• Implemented effective inventory management strategies to ensure consistent availability of essential medical supplies for daily clinic operations.
• Performed medical records management, including filing, organizing and scanning documents.
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
• Assisted physicians with minor surgeries, including preparing exam room and sterilizing instruments.
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Prepared lab specimens for diagnostic evaluation.
• Completed EKGs and other tests based on patient presentation in office.
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
• Liaised with patients and addressed inquiries, appointment requests and billing questions.
• Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
• Collected pertinent data and calculations to aid physician in interpreting results.
• Obtained client medical history, medication information, symptoms, and allergies.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Oriented and trained new staff on proper procedures and policies.
• Helped improve patient outcomes by educating and advising on relevant treatments and care.
• Measured patient spirometry.
• Measured patient pulse oximetry.
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
• Implemented care and efficiency improvements to support and enhance office operations.