Summary
Overview
Work History
Education
Skills
Custom
References
Timeline
d2

Tiffani Yantis

RECEPTIONST, CUSTOMER SERVICE, SHIFT SUPERVISOR
St. Petersburg,FL

Summary

Motivated professional with a strong work ethic and adaptability. Proven ability to work independently and rapidly acquire new skills. Demonstrated decision-making capabilities that enhance workplace efficiency and profitability.

Overview

14
14
years of professional experience

Work History

Shift Leader

Seminole Subs & Gyros
Largo, FL
07.2021 - 12.2024
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Upheld company standards and compliance requirements for operations.
  • Delegated tasks to multiple employees while maintaining an efficient workplace.
  • Addressed customer complaints with professionalism and courtesy.
  • Ensured compliance with all health codes and sanitation guidelines.
  • Trained new hires on proper serving etiquette, menu items, and safety procedures.
  • Assisted customers with selecting menu items that best suited their tastes, or dietary restrictions.
  • Effectively managed large parties by providing efficient, attentive service, while ensuring accuracy with orders.
  • Answered telephones to take reservations or to-go orders.
  • Memorized frequent customer preferences to build relationships and loyalty.

Administrative Assistant

Diversified Counseling and Consulting Services
Howell, MI
08.2022 - 07.2024
  • Facilitated seamless remote support for an out-of-state office through contractual work.
  • Scheduled appointments, managed records, and provided efficient administrative operations.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations, and other electronic correspondence, as required by the employer.
  • Verified insurance coverage for appointments and collected co-payments as required.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Maintained confidentiality of patient information according to HIPAA regulations.

Administrative Assistant

Mike Jenney Murals
Largo, FL
01.2016 - 04.2020
  • Handled incoming and outgoing correspondence, including calls, emails, mail, and package deliveries, ensuring timely distribution.
  • Composed letters, memos, reports, emails, and presentations as required by the management staff.
  • Developed and implemented filing systems, both digital and physical, improving document organization and retrieval efficiency.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for the office.
  • Responded effectively to sensitive inquiries.
  • Managed physical and digital files, monitored spreadsheets, and updated reports to coordinate project materials.
  • Organized files, developed spreadsheets, faxed reports, and scanned documents.
  • Maintained the front desk and reception area in a neat and organized fashion.

Dental Receptionist/Assistant

Today's Family Dentistry
Largo/St. Petersburg, FL
05.2011 - 08.2013
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Ensured that all HIPAA regulations were followed while handling confidential patient information.
  • Processed referrals to specialists when required by the dentist.
  • Created a welcoming environment for patients by providing exceptional customer service at all times.
  • Helped maintain inventory levels of all dental supplies used in day-to-day operations.
  • Took digital X-rays of teeth using radiographic equipment.
  • Kept accurate records of dental treatments provided for each patient's visit.
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Provided support services such as stocking rooms with supplies, cleaning trays and changing linens between patients.
  • Prepared dental materials such as amalgam, composite resin, impression material and cements for use by the dentist.
  • Reviewed patient charts prior to visits to ensure that all relevant information was available for the doctor's review.
  • Greeted patients upon arrival at the office and escorted them to an examination room.
  • Instructed patients about postoperative instructions prescribed by their dentist.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.

Education

Certificate of Technical Studies - Medical Billing And Coding

DeVry University
05-2024

Certificate of Technical Studies - Dental Assisting

Everest University
Largo, FL
05-2011

Skills

  • EHR/EMR software
  • Appointment scheduling
  • Incoming call reception
  • Insurance verification
  • Payment processing and collection
  • HIPAA compliance
  • Dental terminology
  • Medical terminology
  • Treatment room setup
  • Typing 40 WPM
  • Sterilizing procedures
  • Microsoft office
  • Daily shift reporting
  • Team collaboration and leadership
  • Policy enforcement
  • Cash handling and drawer balancing
  • POS system operation
  • Inventory management

Custom

References available upon request.

References

References available upon request.

Timeline

Administrative Assistant

Diversified Counseling and Consulting Services
08.2022 - 07.2024

Shift Leader

Seminole Subs & Gyros
07.2021 - 12.2024

Administrative Assistant

Mike Jenney Murals
01.2016 - 04.2020

Dental Receptionist/Assistant

Today's Family Dentistry
05.2011 - 08.2013

Certificate of Technical Studies - Medical Billing And Coding

DeVry University

Certificate of Technical Studies - Dental Assisting

Everest University

Similar Profiles

CREATE PROFILE
Tiffani YantisRECEPTIONST, CUSTOMER SERVICE, SHIFT SUPERVISOR